Automated banking machine system and method

ABSTRACT

A banking transaction processing system includes customer stations and at least one server provider station. The customer stations include automated banking machines. Each automated banking machine includes a card reader that reads indicia on user cards corresponding to financial accounts. Each automated banking machine also includes a cash dispenser. Service providers at service provider stations are enabled to communicate with customers at automated banking machines to help carry out transactions. Customers at automated banking machines may also carry out banking transactions without the involvement of service providers. Pneumatic tube transport systems may be used for moving items between local service providers and customers. In some embodiments, computers operating facial image transformation software and vocal sound transformation software enable outputs at customer stations which correspond to facial images and vocal sounds that customers may find more acceptable than those produced by the actual service provider.

CROSS REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No.11/732,410 filed Apr. 3, 2007, which claims benefit pursuant to 35U.S.C. §119(e) of U.S. Provisional Application 60/790,193 filed Apr. 6,2006. U.S. application Ser. No. 11/732,410 is a continuation-in-part ofU.S. application Ser. Nos. 11/360,007 filed Feb. 21, 2006, which claimsbenefit pursuant 35 U.S.C. §119(e) of U.S. Provisional Applications60/655,728 and 60/657,104 filed Feb. 22, 2005; 11/100,149 filed Apr. 5,2005, which claims benefit of U.S. Provisional Application 60/560,100filed Apr. 6, 2004; and 11/100,148 filed Apr. 5, 2005, which claimsbenefit of U.S. Provisional Application 60/560,054 filed Apr. 6, 2004.The disclosures of all of the above mentioned applications are hereinincorporated by reference.

TECHNICAL FIELD

This invention relates to banking equipment and systems used forcarrying out transactions. Specifically, the exemplary embodimentsrelate to a system for carrying out transactions at a card activatedautomated banking machine or other customer station, and in which theautomated banking machine enables the customer to communicate with aservice provider.

BACKGROUND ART

Automated banking machines have been developed which are actuatedresponsive to indicia on customer cards and which enable customers tocarry out banking transactions. Such banking transactions often includereceiving cash, making deposits of funds, transferring funds betweenaccounts, making balance inquiries, paying bills and cashing checks.

Systems have also been developed in which transactions can be carriedout remotely with a service provider from a vehicle located in adrive-through lane. Such transactions can be carried out by exchangingitems with a service provider located within an adjacent facilitythrough a transport system. Prior systems would benefit from furtherimprovements.

OBJECTS OF EXEMPLARY EMBODIMENTS

It is an object of an exemplary embodiment to provide a system forcarrying out transactions.

It is a further object of an exemplary embodiment to provide a system inwhich an automated banking machine operates to carry out transactionsand which provides outputs through external displays that are not a partof the automated banking machine.

It is a further object of an exemplary embodiment to provide a systemfor carrying out transactions that provides a customer with informationbetween transactions.

It is a further object of an exemplary embodiment to provide a systemfor carrying out transactions that provides customers with targetedmarketing.

It is a further object of an exemplary embodiment to provide a system inwhich a service provider can assist a customer in carrying out atransaction at an automated banking machine.

It is a further object of an exemplary embodiment to provide a system inwhich customers may receive assistance from a plurality of serviceproviders.

It is a further object of an exemplary embodiment to provide a system inwhich a service provider assisting a customer with a transaction mayselectively appear to the customer to be an entity other than theservice provider.

It is a further object of an exemplary embodiment to provide methods forcarrying out transactions.

Further objects of exemplary embodiments will be made apparent in thefollowing Detailed Description of Exemplary Embodiments and the appendedclaims.

Certain of the foregoing objects are accomplished in an exemplaryembodiment by a banking or other type of transaction system whichincludes a service provider (SP) station and a plurality of customerstations located at a transaction facility. The customer stations ofexemplary embodiments may include card readers or other devices that areoperative to read data from user cards, that is usable to identify acustomer and/or at least one financial account. The exemplary serviceprovider station includes a visual display and a closed circuittelevision (CCTV) camera which serves as an image capture device. Theservice provider station also includes a device for transmitting andreceiving audio signals such as a sound capture device such as amicrophone and a speaker unit. The service provider station may alsoinclude a pneumatic tube carrier delivery and receiving device. Aqueuing display is also included at the service provider station toindicate to the service provider the customer station which should beserviced next.

Each of the exemplary customer stations includes a visual display thatcan be selectively connected to the CCTV camera at the service providerstation. The customer station also includes a CCTV camera that can beselectively operatively connected to the visual display at the serviceprovider station. The customer station also includes an audiotransmission and receiving device which enables a customer tocommunicate orally with a service provider at the service providerstation. The exemplary customer station also includes a device fordelivering and receiving a pneumatic tube carrier that can betransmitted through a tube by pressure or vacuum. Customer stations mayalso include other devices such as biometric readers, check imagers andcash dispensers.

The exemplary service provider station is connected to each of aplurality of customer stations. Tubing for transmitting a pneumaticcarrier extends between the service provider station and each of thecustomer stations. The service provider station also includes a controlunit that enables a service provider to connect to and communicate witha customer as well as to connect devices or to transmit signals betweena selected customer station.

An exemplary service provider station may also be connected to at leastone customer station that includes an automated banking machine. Theautomated banking machine may comprise an automated banking machine,such as an ATM. Each automated banking machine includes a visualdisplay, CCTV camera, and audio transmission and receiving devices andother transaction function devices. The visual and audio devices at anautomated banking machine are operatively connected with a serviceprovider station in a manner similar to the visual and audio devices ofother customer stations.

In some exemplary embodiments customer stations and/or service providerstations at the transaction facility may be operatively connected toremote service provider stations. These remote service provider stationsmay be accessed through one or more networks. In exemplary embodimentsremote service providers having access to more information, particularexpertise or greater authority may communicate directly with thecustomer and/or the service provider at the transaction facility. Inexemplary embodiments the remote service provider may communicatethrough audiovisual communication with the customer at the transactionstation and/or the local service provider to help the customer carry outtransactions. It should be understood that for purposes of thisdisclosure, “transactions” shall include, but not be limited to,arrangements involving exchanges of value, contracting activities,providing assurances, providing information or otherwise dealing withsituations presented by the customer.

Further in exemplary embodiments both the local service provider and theremote service provider may have the capability to control outputs tothe customer through the customer terminal. This may include for exampleproviding inputs that control outputs through the customer visualdisplay and/or audio output device. For example a local remote serviceprovider may control a virtual pointer which is movable on the customerdisplay to point out options or information. Such a pointer may also beused to show a customer which input devices to use, such as buttonsadjacent to a screen or icons presented on a touch screen. In exemplaryembodiments local or remote service providers may also display storedpresentations to the customer. This may include presentations stored ina data store, which explain particular aspects of transactions or whichinclude promotional messages.

In some embodiments at least one computer at the service providerstation or otherwise operatively connected in communication with aservice provider station and a customer station, may operate facialimage transformation software and/or vocal image transformationsoftware. Such software is operative responsive to facial image dataproduced by the image capture device based on the face of a serviceprovider, and vocal sound data produced by the sound capture devicebased on the vocal sounds of the service provider, to produce modifiedfacial image data and modified vocal sound data. In an exemplaryembodiment the modified facial image data and modified vocal sound datais operative to cause outputs to be provided through the customerstation. The outputs include a facial image and vocal sounds that to thecustomer appear to be those of an entity other than the serviceprovider, but which correspond to facial movements and vocal soundsproduced by the service provider. For example the facial image and voicemay correspond to a person of a different gender, race or age than theservice provider. In still other embodiments the facial image outputcould be that of a non-human entity, such as an animal. In someembodiments a service provider may provide inputs to at least one inputdevice of the service provider station that are operative to change themodified facial image data and modified vocal sound data so as toselectively correspond at different times to multiple differententities. In some embodiments inputs by a service provider may causeoutputs at the customer station to change from that corresponding to theactual face and voice of the service provider to faces and voices of oneor more different entities. These features may enable a service providerto provide the output through the customer station which corresponds toan entity that is more attractive or interesting than the actual serviceprovider. It may also provide for the service provider to give thecustomer the impression that the customer has dealt with several peoplein the conduct of their transactions, rather than only one.

In some exemplary embodiments local or remote service providers mayprovide inputs that connect the visual display or audio transmittingdevices at the customer station to a broadcast source. The broadcastsource may be a source of audio and/or visual outputs located at thetransaction facility. Alternatively the broadcast source may be a remotesource. Remote sources may be accessed numerous ways such as throughnetworks, satellite, cable, wired or wireless connections. An exemplaryembodiment includes a broadcast source that includes a video materialpresentation device which provides video program material. Thepresentation device is connected to the customer stations through avideo switching device. The video material presenting device providesvideo information that is intended to be of interest to the customerswho use the system. The video switching device operates to present thevideo material on the display of the customer station except when thecustomer and the service provider are in communication.

In some alternative embodiments, data corresponding to presentationsreceived from one or more remote computers which serve as a broadcastsource may be stored in one or more data stores. This content maythereafter be output through displays located on customer stationsand/or the display of an automated banking machine. In some exemplaryembodiments, data corresponding to broadcast content may be stored in adata store located within an automated banking machine. One or moreprocessors of the automated banking machine may be operative to provideoutput signals that drive external displays and cause the output ofcontent on the external displays. This may be done independent of thecash dispensing and other banking machine transaction functions that arealso carried through operation of the at least one automated bankingmachine processor.

In some exemplary embodiments, the automated banking machine processormay operate in accordance with its programming to cause the bankingmachine to communicate only periodically with one or more broadcastsources. During such communication the processor may operate to updatethe information corresponding to content stored in the data store. Thus,for example, the processor may update content corresponding to itemssuch as recent news events, recent sporting events, recent stock prices,weather forecasts and other information that is obtained from one ormore remote broadcast sources. Alternatively or in addition, the atleast one processor may operate to store in the at least one data store,presentations corresponding to advertising appropriate for the facilityin which the system or automated banking machine is located. This mayinclude, for example, advertising material for the particular financialinstitution in which the presentations are output.

For example, in some exemplary embodiments the automated banking machinemay operate to communicate with a remote transaction host so as to carryout cash dispensing and other financial transactions. In the course ofthese transactions, the outputs through the automated banking machinedisplay are controlled responsive to the communications with thetransaction host. Concurrently, the at least one processor in theautomated banking machine may be operative to provide signals whichcause the output of content on one or more display screens which areseparate from the automated banking machine. This content will bedifferent from that output during the same time period from the displayof the automated banking machine, and will correspond to presentationsreceived from the one or more remote broadcast sources.

Alternatively or in addition, exemplary embodiments may includeprovisions for causing the automated banking machine to communicate withone or more remote computers which cause data corresponding to aplurality of advertising presentations to be stored in one or more datastores. In some exemplary embodiments, data corresponding to theplurality of advertising presentations will be stored in a data store inthe automated banking machine. During operation of the automated bankingmachine or other transaction system, the banking machine may operate tocommunicate with one or more remote marketing computers. In exemplaryembodiments, these marketing computers may receive data corresponding tothe particular customer operating the automated banking machine. Basedon this data received, the remote marketing computer may determine anadvertising presentation appropriate for the particular individual andreturn a message to the automated banking machine or other device, whichindicates what particular marketing presentation or presentations topresent to that particular user. This may be done at automated bankingmachines or other types of customer stations in the manner described inthe incorporated disclosures such as that the advertising presentationsare determined by communication with the marketing server at a time inthe transaction prior to automated banking machine communications with atransaction host or other remote computer. In this way, advertisingpresentations are promptly presented to the user during the financialtransaction at opportune times and so as to minimize the risk ofdelaying the completion of the transaction as a result of the marketingpresentation. Of course, these approaches are exemplary of approachesthat may be used.

In an exemplary embodiment when the customer approaches the customerstation he or she is enabled to contact the local service providerlocated at the transaction facility with the customer station. One ormore controllers which serve as a switching device responds to theservice provider so that the service provider is in visual and audiocommunication with the customer at the customer station. This enablesthe local service provider to communicate with the customer as well asto receive documents from the customer through the carrier which istransmitted through a pneumatic tube.

Although the customer conducting transactions at an exemplary customerstation will still engage in activities which in other environmentswould result in unproductive time for the service provider, the serviceprovider is enabled to switch to communication with other customerstations to move other transactions forward while waiting for thecustomer. The ability of the service provider to minimize unproductivetime while waiting for the customer improves service for all customersusing the system. The queuing display at the service provider stationindicates the customer station where the next customer who should beserviced is located.

In an exemplary embodiment if the customer needs to conduct a portion ofa transaction that would benefit from authority or expertise that is notavailable to the local service provider the customer station may beconnected through operation of the one or more controllers to a remoteservice provider. In the exemplary embodiment the customer is placed invideo and audio communication with a remote service provider stationthat is located away from the transaction facility and which is staffedby a remote service provider. The connection to the remote serviceprovider station is made responsive to inputs provided to one or moreinput devices by the customer and/or local service provider. The remoteservice provider communicates with the customer and enables the customerto carry out at least a portion of a transaction. In the exemplaryembodiment during the time that the customer is dealing with the remoteservice provider, the local service provider may be servicing othercustomers, thereby avoiding idle time. In addition in exemplaryembodiments a local service provider may be monitoring thecommunications between the customer and the remote service provider sothat the local service provider can complete the transaction once theremote service provider is finished dealing with the customer.

In some exemplary embodiments, a service provider rather than connectingthe customer station to that of a different service provider, mayselectively operate a computer including facial image transformationsoftware and/or vocal image transformation software. This will give thecustomer a facial and vocal output corresponding to a different entity.

In exemplary embodiments the local and/or remote service provider isenabled to provide connections between the transaction function deviceslocated at the customer station and devices and systems for carrying outtransactions. This may include for example switching data input by thecustomer at the customer station to a card reader, PIN pad, biometricreader or other device to an appropriate system to verify the identityof the customer. Alternatively the local and/or remote service providermay have the capability in some embodiments to operate transactionfunction devices such as cash dispensers, to deliver cash to thecustomer. In other embodiments local and/or remote service providers maybe provided with the capability of retrieving images produced by a checkimaging device at the customer station, so as to access images of checksthat are input by the customer.

In still other alternative embodiments the local and/or remote serviceprovider may provide inputs so as to control the outputs through thecustomer station so as to guide the user through a transaction. Forexample the local or remote service provider may use a pointer tohighlight aspects of particular outputs that are made through thecustomer display of the customer station. This may be done with apointer, electronic highlighter or other appropriate indicating device.Alternatively service providers may point out function buttons or iconson a touch screen that a customer is to press to engage in particulartransaction functions. In still other embodiments service providers mayprovide inputs so as to direct the system to output stored presentationsof a designated type applicable to the customer's transaction throughthe customer station. This may be done for example by the serviceprovider designating a stored presentation for which there iscorresponding data is stored in a database, and which can be outputthrough the customer display and audio transmitting device of thecustomer station. In still other embodiments the service providers canprovide inputs which connect the customer station to a broadcast source.

In still other embodiments where the customer station includes anautomated banking machine such as an ATM, the ATM may be operativelyconnected through one or more networks, with a financial transactionsystem. This may enable the ATM to conduct transactions such as thedispensing of cash without the involvement of local or remote serviceproviders. In still other embodiments sensors are provided for detectingcustomers adjacent to the customer transaction station so that a serviceprovider can initiate communication with the customer and/or know when acustomer has left the vicinity of the customer station. In still otherembodiments connections to the broadcast source or other storedpresentations may be made through operation of the ATM or connectedfinancial transaction system.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 is a front elevational view of a customer station of an exemplaryembodiment of a system incorporating features described herein.

FIG. 2 is a side view of the frame and components of the exemplarycustomer station shown in FIG. 1.

FIG. 3 is a top sectional view of the customer station taken along line3-3 in FIG. 1.

FIG. 4 is a right front perspective view of the customer interface ofthe customer station shown in FIG. 1.

FIG. 5 is a right front perspective view of the frame and components ofthe customer station.

FIG. 6 is a right rear perspective view of the frame and componentsshown in FIG. 5.

FIG. 7 is a right top perspective view of the frame and components shownin FIG. 5.

FIG. 8 is an elevational view of a first embodiment of a serviceprovider station.

FIG. 9 is an elevational view of a second embodiment of a serviceprovider station.

FIG. 10 is a top schematic view of a service provider station andcustomer stations used in a transaction system of an exemplaryembodiment.

FIG. 11 is a side schematic view of the system shown in FIG. 10.

FIG. 12 is a schematic view showing the electrical and pneumaticconnections between the components of the system shown in FIG. 10.

FIG. 13 is a view of a service provider station and customer stationsand ATM stations used in an exemplary embodiment of a transactionsystem.

FIG. 14 is a view of an ATM station which may be used in the exemplarysystem shown in FIG. 13.

FIG. 15 is a schematic view of an exemplary system for communicatingbetween customer stations, a local service provider station and a remoteservice provider station.

FIG. 16 is a schematic view of an alternative system in which local andremote service providers are enabled to communicate with customerstations including customer stations that incorporate an ATM.

FIG. 17 is a further schematic view of a system in which local andremote service providers are enabled to communicate with customerstations that include resident controllers and transaction functiondevices.

FIG. 18 is a schematic view of a further alternative system in whichlocal and remote service providers are enabled to communicate withcustomer stations, carry out transactions, control transaction functiondevices at the customer station and selectively present audiovisualmaterial corresponding to stored presentations at the customer station.

FIG. 19 is a schematic view of a first type of remote service providerstation.

FIG. 20 is a schematic view of an alternative form of the remote serviceprovider station.

FIG. 21 is a schematic view of an alternative remote service providerstation including a service provider station operating as a call centerin which multiple service providers service remote customer transactionstations.

FIG. 22 is an alternative embodiment of an ATM system in which an ATMoperates to store data corresponding to material received from one ormore remote sources and to provide signals which provide outputs onexternal displays located in the facility in which the ATM is operated.

FIG. 23 is a view of a service provider which is output from a displaybased on untransformed facial image data.

FIG. 24 is a view similar to FIG. 23 of the service provider with facialimage reference points used in connection with producing a modifiedfacial image through use of facial image transformation software.

FIG. 25 is a view showing a facial image corresponding to modifiedfacial image data generated by a computer showing a different entity,including the facial image reference points.

FIG. 26 is a view similar to FIG. 25 showing a facial image outputthrough a display based on modified facial image data.

DETAILED DESCRIPTION OF EXEMPLARY EMBODIMENTS

Referring now to the drawings and particularly to FIG. 10 there is showntherein an exemplary embodiment of a transaction system generallyindicated 10. This system is used within a building or other transactionfacility generally indicated 12, in which transactions are conducted.The embodiment of the system shown is specifically adapted forconducting banking type transactions and the exemplary transactionfacility comprises a bank. It should be understood however thatembodiments may be used in connection with a variety of transactionenvironments including gaming, ticketing, postal and other businessenvironments where customers have in the past been served by a serviceprovider positioned behind a desk, counter or window.

The exemplary system includes a service provider (SP) station generallyindicated 14. A service provider generally indicated 16 operates thecomponents and equipment at the SP station. In the case of theembodiment of the system shown, the service provider is a teller orother bank employee that carries out transactions for customers in amanner which is later described.

The exemplary system also includes a plurality of customer stations 18.Customers generally indicated 20, operate the customer stations 18 tocarry out transactions with the service provider 16 in a manner that islater described in detail.

The customer stations 18 and service provider station 14 have extendingbetween them an item conveyor which in the exemplary embodimentcomprises a pneumatic tube type transport system generally indicated 22.As shown in FIG. 10 each customer station 18 is connected to the SPstation by a carrier tube 30. The customer station includes a pneumaticpressure/vacuum tube carrier delivery and receiving device 24 which cansend a carrier 26 to the SP station and which can receive a carrier fromthe SP station (see FIG. 11). The SP station also includes an airpressure tube carrier and delivery and receiving device 28 which is usedto send the carrier 26 to the customer station 18, and to receive thecarrier from the customer station. The carrier holds items removablypositioned therein and enables items to be moved between the SP stationand the customer station.

Carrier delivery and receiving devices 24 and 28 are connected by thecarrier tube 30 through which carrier 26 passes. The carrier ispropelled through the tube by differences in air pressure andspecifically positive air pressure and/or vacuum produced by blowers 32and 34. Movement of the carrier is accomplished by operating the blowersto produce a differential in air pressure in the tube which issufficient to move the carrier from one station to another. In theexemplary embodiment blowers 32 and 34 are a blower package, which alongwith the tube and carriers are commercially available from Diebold,Incorporated. Of course in other embodiments other types of itemconveyors may be used.

In the exemplary embodiment the SP station is positioned within a secureroom generally indicated 36 within the building 10. Positioning the SPstation 14 in such a secure room provides physical structure such as oneor more walls between the service provider and the customer and avoidsdirect visual observation of the service provider which enhancessecurity and minimizes the risk that the service provider will besubject to robbery or physical harm. In addition, in the exemplaryembodiment the customer stations 18 are built into a building wallgenerally indicated 38. Building wall 38 may be an interior wall of thebuilding 12. As later discussed, an advantage of some exemplaryembodiments is that the customer stations may be readily installed in abuilding wall and require a minimum of surrounding floor space.

The service provider (SP) station 14 of system 10 is shown in greaterdetail in FIG. 8. The SP station includes two carrier delivery andreceiving terminal devices 28. Carriers 26 may be transmitted to andfrom the customer stations 18 through the terminal devices 28. Thedelivery and receiving terminal devices 28 each include a control panel40. The control panel 40 includes input devices such as buttons whichthe service provider presses to control the operation of blowers 32 and34 which cause the carriers 26 to move.

The service provider station 14 further includes a visual display 42.Visual display 42 is preferably a closed circuit television (CCTV)monitor. SP station 14 further includes a CCTV camera 44. Camera 44serves as part of an image capture device. Camera 44 is preferablypositioned toward an area so as to capture facial image data of aservice provider. The camera may be adjacent to the visual display 42 sothat when the service provider views the customer at a customer stationon display 42, camera 44 produces facial image data that provides animage of the service provider on a visual display at the customerstation. The service provider appears to be looking at the customer as aresult of this arrangement.

SP station 14 further includes a communication selector unit 46.Communication selector unit 46 includes an audio transmission andreceiving device including a microphone and a speaker. The microphoneserves as part of a sound capture device that captures vocal sounds ofthe service provider. The microphone produces vocal sound data. Unit 46further preferably includes selector buttons or other input devices bywhich the service provider may selectively actuate to establish videoand audio connections between the SP station and a selected customerstation. The exemplary video/audio communication selector unit 46further includes an indicator such as a light which is used to indicateto the service provider that a customer is present at a particularcustomer station. This is done in a manner that is later explained.

The communication selector unit 46 is in operative connection with acommunication controller. The communication controller may include oneor more programmable microprocessor based controllers which areoperative to selectively establish audio and video communication betweenthe SP station and a particular customer station responsive to theservice provider's inputs to the input devices on unit 46. The SPstation 14 is also in operative connection through the communicationcontroller with a video switching device generally indicated 48 in FIG.12. The video switching device is preferably a video matrix switchercommercially available from Diebold, Incorporated. The video switchingdevice is operatively connected to the camera 44 and display 42 of theSP station 14 as well as to the visual displays and cameras located atthe customer stations.

A video material presentation device generally indicated 50 isoperatively connected to the video switching device 48. In the exemplaryembodiment the video material presentation device is a computer whichincludes a data store therein. The data store stores data representativeof video and/or audio material. In the exemplary embodiment the device48 serves as a broadcast source to present the video/audio materialstored on media such as in the data store of the computer such asadvertising, promotional information or other material which is intendedto be of interest to customers who use the system. In alternativeembodiments the video material presentation device could be a playbackdevice such as a VCR or DVD player, which is in connection with localmedia such as CDs, DVDs or tapes. It should be understood that thesebroadcast sources are merely examples. In addition it should beunderstood that such broadcast sources may provide video content, audiocontent, or both.

Alternatively the broadcast source may comprise a remote source of audioor visual content. Such a remote source may be accessed through anonline or other connection or wirelessly via radio, television,satellite or other connection that is operative to deliver the content.Again it should be understood that these types of broadcast sources andthe content accessible therefrom as well as ways of communicatingtherewith are exemplary.

In an exemplary embodiment the computer 50 is connected to a datatransmission line 52 through a communications device 54. Thecommunications device may be a modem or other interface and the datatransmission line is a phone or data line or other device which issuitable for placing the computer that serves as the video materialpresentation device in communication with a remote broadcast source. Aswill be appreciated by those skilled in the art this configurationenables the video and/or audio information that is stored in thecomputer to be changed and updated on a periodic scheduled orunscheduled basis from a local or remote location. This enables theinformation stored in the data store of the computer to be maintained ascurrent and accurate as may be desired by the operator of the system.

It should be understood that the computer which serves as the videomaterial presentation device may be located immediately adjacent to theSP station 14, or may be remotely located and connected to the videoswitching device 48 by a data transmission line, radio link, or othercommunications apparatus.

In some exemplary embodiments the system may be in operative connectionwith one or more computers with associated data stores that include datacorresponding to a plurality of audio, video or audiovisualpresentations. Such computers may be located at the transaction facilityor may be remotely located and accessible via communications link. Suchstored presentations may be accessed and presented to customersselectively by service providers. This may be done by providing inputsto input devices in a manner that is later discussed in more detail.Thus for example a service provider who wishes to present to a customera particular presentation may elect to do so by providing acorresponding input to an input device such as a keyboard, touch screenor other input device located at a service provider station. In responseto such input the desired presentation will be output and provided tothe selected customer. While the customer is receiving the designatedpresentation the service provider can be monitoring the customer'sactivities, assisting in explaining aspects of the presentation orserving other customers.

In some embodiments the presentations may be interactive such that thecustomer can provide inputs in response to a series of questions thatare presented to the customer through the visual display of a customerstation. In some embodiments the customer stations may have associatedtherewith processors and data stores such that the presentations arelocally stored at the customer terminal. This may be done in situationswhere the customer terminal is of various types including customerterminals that include ATMs. In some embodiments the storedpresentations may be stored and presented in a manner like thatdescribed in U.S. Pat. No. 7,039,600, the disclosure of which isincorporated herein by reference. It should be understood however thatin exemplary embodiments presentations may be selectively provided basedon customer information as described in the incorporated disclosure, butalternatively or in addition based on inputs provided by serviceproviders. Likewise in some embodiments the presentations may be storedin a data store associated with one or more computers at the transactionfacility, or alternatively, remotely stored relative to the transactionfacility and accessible through a suitable communications link.Alternatively some presentations may be stored locally and others may beaccessed remotely. Various systems configurations may be used dependingon the nature of the particular system.

The exemplary SP station 14 also includes a queuing indicator 47. Thequeuing indicator 47 includes a display 49, such as an LED or LCD type.The queuing indicator 47 also preferably includes a processor and amemory therein which enables it to carry out programmed functions andalso serves as a timing device. The queuing indicator 47 provides anindication on its display 49 of the customer station where the nextcustomer to be serviced is located. The queuing indicator operates in amanner later explained and assures that the service provider can servicethe customers in the order that they approached the customer stations.

As shown in FIG. 8 exemplary SP station 14 further includes othercomponents which are tailored to the particular types of transactionsbeing performed. As shown in FIG. 8 the SP station 14 includes a workingsurface 56 which provides the service provider room to review andprepare materials associated with the transactions.

The SP station 14 further includes storage drawers 58 and open storagelocations 60 for items that the service provider may need whileperforming their work. As the exemplary embodiment of the system 10 isintended for use in a banking environment, the SP station 14 furtherincludes a currency bill dispensing device 62. Currency dispensingdevice 62 is of a known type which dispenses bills and coinage to theservice provider in amounts requested. This avoids the need for theservice provider to count amounts of money when needed for delivery to acustomer. The service provider station further includes a built in safegenerally indicated 64 which provides secure storage for valuable items,such as checks and currency.

It should be understood that other embodiments may include different oradditional devices at the SP station which are needed in the particulartransaction environment in which the system is used. These may include,for example, credit card authorization devices, input devices, outputdevices, ticket printers, betting slip printers, stamp dispensers, chipdispensers, medicine dispensers or other items or systems connectionswhich are needed to carry out the particular types of transactionsrequired in the environment in which the system is used.

FIG. 9 shows an alternative service provider station 66. Alternative SPstation 66 is similar to SP station 14 except that it includesadditional carrier delivery and receiving terminal devices 28. Thealternative SP station 66 also includes additional displays 42, cameras44, and communication selector units 46. The alternative SP station 66is arranged for a system where two service providers may share a singlecurrency dispensing device 62. Alternatively, SP station 66 may be usedby a single service provider who operates all of the components thereon.

It should be understood however, that while the SP stations 14 and 66have been shown as having two customer stations 18 associated with asingle display and communication selector unit, in other embodimentsother numbers of customer terminals may be configured to be servicedfrom a single selector unit by a service provider. The configuration ofthe system may be tailored to the transaction environment in which it isused.

An exemplary embodiment of the customer stations 18 is shown in greaterdetail in FIGS. 1 through 7. Customer station 18 is positioned on a wall38 of building 12. Although wall 38 can be virtually any wall, anadvantage of the exemplary embodiment is that wall 38 is an interiorwall which may be a facade with very limited room behind it. Thisenables positioning the customer stations in ways that maximizeavailable space within the interior of the building.

Customer station 18 includes a cover 68 which in the operative positionof the station abuts wall 38 as shown. As later explained, cover 68 ismoveable in the exemplary embodiment so as to provide access forservicing the components of the customer station.

Cover 68 has thereon a customer interface area 70 which is shown ingreater detail in FIG. 4. The customer interface area includes a carrieropening 72 which extends through the cover 68. The pneumatic tubecarrier delivery and receiving terminal device 24 is accessible throughopening 72 in the operative position of cover 68. Carrier delivery andreceiving terminal device 24 operates to send and receive carriers 26through the pneumatic tube system 22, to and from the service providerterminal. Carrier delivery and receiving terminal device 24 includes acontrol panel 76 with buttons thereon so that a customer may control theoperation of blowers 32 and 34 in the manner previously explained tosend a carrier from the customer station to the SP station. Controlpanel 76 preferably also includes a button that a customer can press tocall the service provider at the service provider station. Alternativecustomer stations may include other or additional types of devices. Forexample, customer stations may include input devices such as keyboards,function keys, keypads, card readers, biometric input devices or othertype devices through which data may be received. The types of devicesincluded will depend on the particular type of system and thetransaction environment in which it is used.

Customer interface area 70 of cover 68 further includes a screen accessopening 78. In the operative position of the customer station, a visualdisplay 80 is enabled to be viewed by the customer through the screenaccess opening 78 in the cover 68. Interface area 70 further includes acamera viewing opening 82. Camera viewing opening 82 is positioned sothat in operative position of the customer station a CCTV camera 84 (seeFIG. 5) is enabled to view the customer through opening 82 in the cover.

Customer interface area 70 of the exemplary embodiment further includesan accessory opening 85. An audio transmitting and receiving device 86is positioned in accessory opening 85. In the exemplary embodiment theaudio transmitting and receiving device 86 is a telephone type handset.The customer at the customer station 18 is enabled to communicate with aservice provider at the SP station through the handset. This providesadded privacy. A microphone and speaker are also preferably built intoterminal device 24 and may be used to communicate with the customer whenthe handset is not in use. In the exemplary embodiment the handset is inconnection with a switch which operates to switch audio communicationfrom the microphone and speaker to the handset when the handset israised and to return to the microphone and speaker when the handset isreplaced. The handset switch is also preferably used to signal theservice provider in a manner similar to the “call button” on the controlpanel 76 when the customer first approaches the customer station. Ofcourse, in alternative embodiments, the handset may be deleted and/orother types of microphone and speaker arrangements may be used.

In the exemplary embodiment of the customer station 18 the carrieropening 72 and the accessory opening 85 are positioned in mirror imagerelation on the cover 68. This enables the positions of the terminaldevice 24 and the audio transmission and receiving device 86 to bereversed from those shown in FIG. 4. Alternatively, in customer stationsthat do not have one of these components the unused opening may beclosed by an insert attached to the cover.

The exemplary customer interface area 70 further includes a shelf 88.Shelf 88 provides a horizontal work surface for the customer whichfacilitates carrying out transactions at the customer station. Shelf 88provides a location for the customer to hold articles as well as to signdocuments or make notes. A plurality of storage locations 90 are shownpositioned underneath shelf 88 in the customer interface area. Storagelocations 90 are used in the embodiment shown for holding documents thata customer may need for carrying out a banking transaction. Theseinclude for example, deposit tickets or other form banking documentsthat may be used by numerous customers.

The exemplary embodiment shown further includes at least one a sensor 92in the customer interface area 70. Sensor 92 is preferably an opticaltype sensor or other sensor which is operative to sense that a customeris present at the customer station 18. In the embodiment shown, sensor92 is operatively connected to the indicator on the communicationselector unit 46 at the service provider station. When a customer isdetected adjacent to the customer station by the sensor 92 an indicationis given to the service provider through an indicator on the selectorunit 46. The sensor is also in connection with the queuing indicator 47which indicates to the service provider on its display the customerstation where the next customer to be serviced is located.

In some exemplary embodiments the sensor is operatively connected to aprocessor which is programmed to avoid giving a service provider a falseindication of the presence of a customer ready to conduct a transaction.For example the processor may be operative to wait for a programmedperiod of time to assure that the sensor continues to sense the customeradjacent to the terminal before an indication of the customer beingpresent is given to the service provider. In this way a customer who hasmerely stopped momentarily to look at the terminal but that does notwish to conduct a transaction is not falsely indicated as a customerthat needs to be serviced. Alternatively or in addition the processormay be programmed to avoid giving a false indication that a customer hasleft a customer station. For example if a customer steps away from theterminal momentarily but returns shortly thereafter into the area sensedby the sensor, an indication that the customer has left is avoided. Thisis accomplished in an exemplary embodiment through programmed timingfunctions which delay providing a signal corresponding to a customerleaving the area of the customer station in response to brief periodswhen the customer is not sensed by the one or more sensors. Of coursethese approaches are exemplary and in other embodiments other approachesmay be used.

Other approaches to notifying the service provider may also be used. Forexample, when the customer picks up the handset which comprises theaudio transmitting and receiving device 86 the service provider may besimilarly provided with an indication that a customer is present at thecustomer station 18 and is ready to conduct a transaction. The customermay also notify the service provider by pressing the “call button” onthe control panel 76 of terminal device 24. Written instructions may beprovided in the customer interface area 70 to instruct the customer onwhat to do to contact the service provider when they are ready to begina transaction. This may also include sending documents to the serviceprovider in the carrier.

In some alternative embodiments provisions may be made for sensing thearrival of carriers at the service provider station. Appropriate sensorsmay be included in the area where the carriers arrive and the order ofarrival indicated to the service provider through an output device. Thismay facilitate the handling of transactions by the service providerbecause the service provider can conduct the transaction with thecustomer who corresponds to the carrier that has been waiting thelongest at the service provider station. Such indicators may includevarious appropriate indicators that would indicate to the serviceprovider the order of carrier arrival and/or a time that a carrier hasarrived or has been waiting to be taken. Appropriate arrangements oflights, indicators, numerical output displays, graphics displays orother indicators may be used for this purpose.

In the embodiment shown, the customer station is comprised of componentswhich include camera 84, display 80, carrier terminal device 24 andaudio transmission and receiving device 86. In other embodimentscustomer stations which include different or additional components maybe used. For example in some embodiments the customer station mayinclude a cash dispenser. A cash dispenser may be operative to dispensecash to the customer at the customer station responsive to inputsprovided by a service provider. Other devices may include a card readerdevice adapted to read cards that are input by a customer such as debit,credit, smart cards, RFID identification cards or other appropriateidentifying cards. RFID reading devices are shown in U.S. patentapplication Ser. No. 10/814,100 filed Mar. 31, 2004 and ProvisionalApplication Ser. No. 60/459,791 filed Apr. 1, 2003, the disclosures ofeach of which are incorporated herein by reference. Other customerstations may alternatively or additionally include keyboards, keypads,function keys, biometric input devices or other items.

In some exemplary embodiments customer stations may include a checkacceptance device that is operative to accept checks from customers andto produce an image of all or a portion of a check that is input by acustomer. Such check imaging devices are shown in U.S. application Ser.No. 09/723,304 filed Nov. 27, 2000 and Ser. No. 11/370,470 filed Mar. 8,2006 as well as Provisional Application Ser. Nos. 60/504,776 filed Nov.17, 2003, Provisional Application Ser. No. 60/678,916 filed May 16, 2005and 60/858,023 filed Nov. 10, 2006, the disclosures of each of which areincorporated herein by reference. Such a check imaging device may besuitable for sending to the service provider and/or to other operativelyconnected computers and systems, data concerning the check as well asdata corresponding to images thereof. For example in some embodimentsthe check imaging device may be operative to receive the check, and oneor more processors at the customer station are operative to store datacorresponding to the check or an image thereof in a data store. The datastore may thereafter be selectively accessed by the service provider anddisplayed on a screen or otherwise analyzed. In addition the check imagedata may be sent to other systems for purposes of processing the check.Further in some embodiments the check image may be used as a substituteelectronic check which can be processed in lieu of the paper check. Inother embodiments other types of items can be received, imaged orotherwise processed. Of course customer stations may include other oradditional types of devices depending on the particular type oftransaction environment in which the system is used.

As shown in FIGS. 2 through 7, an exemplary embodiment includes a cover68 that is supported on a frame 94. Frame 94 is in supporting connectionwith wall 38. In the exemplary embodiment the frame 94 is a conventionaldoor frame which may be used for supporting a standard personnel doorthereon. Frame 94 bounds an opening generally indicated 96 in wall 38.Frame 94 includes a first upright member 98 and a second upright member100. Frame 94 also includes a header member 102 which extends betweenthe upright members.

First upright member 98 has hinges 104 operatively connected thereto.Hinges 104 are operatively connected through fasteners which attach toframe 94 in the conventional hinge attaching areas of the door frame.Hinges 104 are operatively connected to cover 68. Hinges 104 enablecover 68 to be moved from a closing position to an open position.

In the closing position shown in FIGS. 1 and 2, cover 68 is in abuttingrelation with the wall 38 in which the frame extends. In the closingposition cover 68 overlies the frame 94 and the opening 96 as well as aportion of the wall adjacent thereto.

Cover 68 is enabled to be moved by authorized personnel to rotate inconnection with hinges 104. Once the cover is moved to an open position,opening 96 and the components of the customer station which areaccessible through the opening may be accessed by the authorizedpersonnel. In the exemplary embodiment of the invention, second uprightmember 100 includes a striker schematically indicated 106. The strikeris enabled to selectively engage a locking mechanism on the cover 68.The locking mechanism is used to prevent unauthorized personnel fromopening the cover.

As best shown in FIGS. 5, 6 and 7, a subframe 108 is attached to uprightmembers 98 and 100. This is done in the exemplary embodiment usingconventional fasteners. This construction enables subframe 108 to be insupporting connection with wall 38. Subframe 108 supports CCTV camera 84which is mounted thereto through an adjustable mounting bracket.Subframe 108 further is in supporting connection with visual display 80which is also mounted in a manner which enables it to be movablypositioned relative to the subframe. Subframe 108 is further insupporting connection with carrier and delivery device 24. Thesecomponents of the customer station which are in supporting connectionwith the wall 38 through the frame 94 and subframe 108, are renderedaccessible by opening cover 68 which facilitates the servicing thereof.Opening cover 68 also enables servicing components such as the handsetwhich serves as the audio transmitting and receiving device 86, as wellas the sensor 92, both of which are preferably mounted in supportingconnection with the cover 68.

As can be appreciated from the foregoing description, the components ofthe customer station may all be accessed for servicing by opening cover68. In the exemplary embodiment there is no requirement that rear accessto the customer terminal be provided. As a result, wall 38 may be inclose proximity to other objects such as a fixed wall, which enablesmaximizing available floor space in the customer area. In addition,cover 68 is preferably provided with mounting areas which enable it tobe attached by fasteners to hinges in either a left or right handopening configuration. This further enables optimization of availablespace.

A novel aspect of some exemplary embodiments is that the customerstation is built around a door frame. This enables a facility to beconstructed with walls having standard door openings which can be latermodified to become customer stations. If an operator of a facility doesnot wish to have all customer stations installed initially, the framesmay be fitted with conventional doors until such time as customerstations are to be installed. In addition, because customer stations ofthe exemplary embodiment do not require rear access, they may beinstalled in locations that may have been originally provided forclosets or other storage. This enables ready conversion of another typefacility to include the stations. Customer stations may be installed inother areas from which no rear access is provided such as in buildingcorners. Because the carrier tubes 30 as well as the electrical wiringconnections with the customer stations 18 can extend in any directionfrom the customer stations, either overhead or underfloor, the exemplaryembodiment may be readily installed in numerous locations to facilitatethe conduct of transactions.

In operation of the transaction system of the described exemplaryembodiment, the displays 80 of the customer stations 18 may be used topresent video material when the stations are not being operated by acustomer. Data corresponding to video program material (and audio aswell if desired in some embodiments) which is alternatively referred toherein as content, is stored in the data store of the computer whichserves as the broadcast source, which in the described exemplaryembodiment comprises video presentation device 50. The displays 80 ofcustomer stations 18 are provided with signals corresponding to thevideo and/or audio material from the computer through the videoswitching device 48. As previously discussed, the video or audiopresentation material in the video presentation device may beperiodically updated on a programmed scheduled basis or on anunscheduled basis based on system inputs or other data, from a local orremote location using data transmission line 52 and communication device54.

As shown in FIG. 12 in an exemplary form of the system, additional videoand/or audio monitors 110 are provided to display the material from thevideo material presentation device. Monitors 110 may be positioned inthe building 12 which houses the system either in the secure area wherethe service provider is located, in the customer transaction area, orboth. Monitors 110 enable service providers to review the informationthat is being presented in the event they are questioned by a customerabout it. In addition, customers who may not be interested in conductinga transaction or who have already completed a transaction may beinterested in reviewing the material being presented. The installationof monitors 110 in the customer area enables customers to easily do thiswithout occupying a customer terminal 18. Further as later discussed indetail, such monitors (alternatively referred to herein as displays) inthe customer area, may have a contactless reading device associatedtherewith. The reading device may be used to read data which identifiesthe particular customer adjacent to the display. The reading device maybe for example, a camera, radio frequency identification (RFID) reader,biometric reader or other type of reading device that can read data thatcan be used to identify the particular customer. Responsive to the dataread by the reading device, at least one processor included in one ormore computers operate to determine a targeted marketing presentation tooutput to that particular user. The at least one processor can cause thesending of signals to the display adjacent to the customer to cause thetargeted marketing presentation to be output on the display adjacent tothe customer. Of course, this approach is exemplary and other approachesmay be used.

Continuing with the description of an exemplary transaction, a customerapproaches a customer station 18 and is sensed by sensor 92. This causesan indicator to flash at the service provider's communication selectorunit 46. Alternatively, a customer may pick up the handset on thecustomer station or press the “call button” on terminal 28 to provide asimilar indication to the service provider. The signal from the customerstation is also received at queuing device 47. The queuing device 47preferably includes a timing device, such as a processor which notes arelative or real time of the customer's arrival and stores theinformation in a memory in connection with the processor in device 47.The queuing device preferably generates an order for servicing customersbased on a time sequence in which customers arrived at the customerstations. The processor is operative to generate on the display 49 anindication of the next customer station to be serviced based on theorder which includes data representative of the station where the nextto arrive customer is positioned. This tells the service provider whichcustomer should be serviced next. Of course as previously discussed insome exemplary embodiments the queuing device is operative to minimizethe risk that a customer is indicated as at the customer station whenthe customer is only transiently present and/or minimizes the risk ofindicating that the customer is no longer present if the customer leavesthe area in proximity to the terminal for a short period of time.

The service provider provides an input to unit 46 to select the customerstation where the customer is present. The communication controlleroperates in response to the input to establish two way video and audiocommunication with the station where the customer is present. When theservice provider establishes this two-way audio and video communicationthe video switching device 48 operatively disconnects the display andaudio output devices at the customer station from the video presentationdevice 50.

The queuing device 47 which is also in operative connection with theselector unit 46, deletes or otherwise changes the order data responsiveto the input which places the service provider station and the customerstation in communication. As a result of the modification of the orderdata the display 49 no longer displays the number or other designatorfor the customer station the service provider has now selected, anddisplays the designator for the customer station where the “next”customer is waiting, if another customer is present. The queuingindicator is operative not to place the customer station in the orderagain while the SP station is in communication with the customerstation.

By communicating with the customer the service provider can answer thecustomer's questions and can help the customer to conduct a transaction.If the customer is not ready to proceed, the service provider mayoperate the communication selector unit 46 at the SP station 14 todisconnect audio and video communication with that particular customerstation, and may proceed with another customer's transaction byestablishing communication with another customer station. Often thecustomer at the first station will be instructed to insert documentsinto a carrier 26 and to transmit the carrier to the service providerusing the carrier delivery and receiving terminal device 24 on thecustomer station. As a result, while the customer is getting documentsready to insert in the carrier and to transmit them in the carrier, theservice provider may be conducting other transactions for othercustomers. The service provider will know that the customer at thecustomer station is ready to move forward when the carrier arrives atthe service provider carrier delivery and receiving terminal device 28.

The service provider disconnects the audio and visual communicationbetween a customer station and the service provider station through aninput to selector unit, such as by pushing a button. The signals fromthe service provider's selector unit 46 are transmitted to thecommunication controller which operates the video switching device 48.Video switching device 48 of this exemplary embodiment operativelyreconnects the display 80 on the customer station with the videomaterial presentation device 50. As a result the promotional or othermaterial stored therein will be presented to the customer duringportions of the transaction.

In certain embodiments the computer or other apparatus which serves asthe video material presentation device may run in a single output modecontinuously, sending the same information simultaneously to all thecustomer stations. However, in alternative embodiments, multiple outputchannels may be provided so special material may be presented while thecustomer is conducting a transaction. These special presentations may bespecifically tailored to matters which are expected to be of interest toa customer. The computer may be programmed to provide multiple outputchannels which are controlled through the communication controller sothat the presentation to the customer picks up at the point thepresentation was interrupted by the service provider connecting theaudio and visual link between the service provider station and thecustomer station. This increases the probability that the customer willview the entire presentation. Of course, in other embodiments otherarrangements may be used such as providing a “transaction in progress”screen at the customer terminal while the customer is waiting for aresponse from the service provider, or connecting the signal from thecamera 84 at the customer station to the display 80 at the same stationso that the customer sees himself or herself (as well as perhaps aportion of the area behind them) while a transaction is in progress.These and other options can be achieved by those skilled in the artbased on the disclosure herein through the programming of the videoswitching device 48 and video material presentation device 50, and ofcourse are merely exemplary of approaches that may be used.

The transmission of carrier 26 through the carrier tube 30 is achievedby differences in air pressure produced by blowers 32 and 34 which areconnected at the ends of each tube. The blowers are controlled by thecustomer at the customer terminal and the service provider at theservice provider terminal by inputs such as actuating the buttons on thecontrol panels 76 and 40 respectively. These control panels areconnected to blower controllers 112 which cause the blowers to operatein the manner desired to move the carrier between the customer andservice provider terminals.

Transactions carried on using the exemplary system may include thetransmission of documents or other items between the customers andservice providers using the carriers 26. Transactions may also includethe exchange of information between the customers and the serviceproviders. This may enable the service provider to instruct the customeron how to operate other devices or otherwise obtain what is required ona self service basis. In addition, the direct communication that isavailable between the customer and the service provider enables theservice provider to verify customer information or identification bydirectly viewing the customer. The system is particularly useful forproviding services to individuals having disabilities who may needassistance or other information.

The method for audio communication in this exemplary embodiment of thecustomer station 18 which includes external microphone and speakers withan optional handset provides enhanced security for audio communicationsthat are exchanged between customers and service providers. Thesemicircular configuration of the customer interface area 70 of thedescribed embodiment limits the ability of nearby customers to observeactivities that are being conducted at a terminal. This enables thespacing of customer terminals of the preferred embodiment to be in closeproximity while minimizing the concern that confidential information maybe intercepted.

When a customer has finished a transaction he/she may remain at thecustomer station for a time to review or put away items. The queuingindicator 47 preferably has its associated processor programmed torequire sensor 92 at the customer station to clear and no longer sense acustomer and then subsequently sense another customer before againincluding in the order data representing that a new customer is presentat the customer station. The programming of the processor in the queuingdevice may require the sensing condition to exist for a period of timeafter the customer station senses a new customer, before the customerstation is again added into the service order generated by the queuingdevice. This increases the reliability of the queuing indicator.

The system of some exemplary embodiments in addition to providingflexibility for a wide variety of customer transactions, also providesenhanced security for the service provider. Because the service provideris located in a secure area of the building or otherwise away fromcustomers, service providers are less susceptible to robbery or physicalharm. This can be very important where transactions involvingsignificant amounts of cash are involved, such as in gaming or bankingestablishments.

An exemplary embodiment which includes the video and/or audiopresentation device 50 enables the presentation of promotional materialto the customers. Providing additional information often serves toincrease customer satisfaction and can also result in increasing thenumber of transactions carried out. Such a system may further providecustomers with directions on how to operate the customer stations orwith other activities which are carried out in the facility.Alternatively, device 50 may transmit real time signals from anothersource. This may be particularly desirable in gaming establishments.

Alternative embodiments of the system may include features that enablecustomers to selectively access information. For example, displays 110in the customer area may be provided with customer input devices such asa touch screen interface. Such an interface may be operated inconjunction with the content presentation device 50 or other device fordelivering visual or audio content so as to enable the customer toaccess specific types of information that are of interest to thecustomer. The customer may do this by selecting items of informationthat are presented on a touch screen. Alternatively, or in addition,touch screen interfaces may be provided at the customer stations 18 ifit is desired to enable customers to access information in that manner.However, in systems where high speed processing of transactions isdesired, it may often be advantageous to limit customer inquiries toseparate terminal stations or separate displays in waiting areas orcommon areas of a facility at which a customer's inquiry will not impedethe conduct of other transactions.

Additional alternative embodiments may include having the serviceprovider station in operative connection with an automated transactionmachine station. The automated transaction machine station may includean automated transaction machine. The automated transaction machine maycarry out transactions of value. The machine may have the capability ofdispensing items of value. Such items may include tickets, travelerschecks, coupons, scrip, wagering slips, stamps, currency, vouchers,fuel, oil, food, groceries, or other items of value. The automatedtransaction machine may comprise a self-service dispensing machine,including vending machines and motor fuel dispensing pumps.

The automated transaction machine may comprise an automated bankingmachine. The automated banking machine may operate to dispense currency,e.g., permit cash withdrawals. The automated banking machine may acceptdeposits in the form of cash, checks, envelopes, or other items. Theautomated banking machine may be used for providing credit, making billpayments, transfer funds between accounts, print statements, or to debitor deposit funds in various accounts. The automated transaction machinemay comprise an ATM at an ATM station. The ATM may include for examplefeatures described in U.S. Pat. Nos. 6,010,065; 6,273,413; 6,505,717;6,573,983; 6,839,688; 6,981,638; 6,983,880; 7,168,613; 7,080,036;7,162,449; 7,003,492; 7,025,255; 7,147,147; 7,090,122; and/or 7,137,551,the disclosures of each of which are incorporated herein by reference.For purposes of this disclosure an automated banking machine shallinclude any machine that operates to carry out transactions includingtransfers of value.

The service provider station may be connected to the machine in a mannerthat enables the service provider to provide assistance to a customer toconduct a transaction. Thus, a service provider station could beoperatively connected to at least one customer station and at least oneautomated banking machine. The arrangement enables a service provider toassist automated banking machine customers, such as ATM customers,especially when customer stations are not being fully utilized.

Furthermore, in some embodiments plural service provider stations can bearranged in an overlapping manner to service a combination of pluralcustomer station customers and plural ATM customers. Each serviceprovider station could be in operative connection with each customerstation and each ATM station. The use of plural service providerstations ensures that a single service provider is not burdened with amuch greater share of the workload, and improves servicing efficiency.

The service provider station could be connected to the ATM station in amanner similar to previously discussed connection arrangements between aservice provider station and a customer station. The pneumatic tubefeatures can in some cases not be provided or may be provided in anadjacent device. The service provider station and the ATM may be housedinside of the same building. Alternatively, the ATM may be locatedoutside of the building in which its corresponding service providerstation is housed. Thus, an ATM may be disposed from or remotely locatedfrom its service provider station.

Of course it should be recognized that there may be a pneumatic tubetype of arrangement between a service provider station and an ATMstation when the stations are in relatively close proximity. The serviceprovider may be able to better assist an ATM customer by providinginformation or other items via the pneumatic tube system. The serviceprovider may also be able to assist an ATM customer with transactionsthat are not feasible at the ATM machine. The ATM station may also beused as (or converted to) an additional customer station when the ATM isno longer operable to conduct a desired transaction.

A service provider (SP) station and an ATM station may be arranged in amanner that provides visual (e.g., video) and audio communicationbetween a service provider and at least one ATM customer. The visual andaudio communication arrangements may be similar to those previouslydiscussed with regard to previous embodiments relating to an SP stationand one or more customer stations. For example, a service providerstation may include one or more visual displays, similar to previouslydiscussed display 42. The service provider station may also include oneor more cameras or other image capture devices, similar to previouslydiscussed camera 44. A camera may be positioned adjacent to a visualdisplay so that when the service provider views an ATM customer on theservice provider display, the camera provides an image of the serviceprovider on an ATM visual display. The service provider camera may bearranged to capture images in an area including a service provider'sfacial features when present at the SP station so that the serviceprovider appears to be looking at the customer.

SP station may further include a communication selector unit. Thecommunication selector unit and its operation may be similar topreviously discussed communication selector unit 46. The communicationselector unit may include an audio transmission and receiving device,such as a microphone or other sound capture device and a speaker. Thecommunication selector unit may further include selector buttons orother input means by which the service provider may selectively actuateto establish video and audio connections between the SP station and aselected ATM. The video/audio communication selector unit may alsoinclude an indicator, such as a light, which is used to indicate to aservice provider that a customer is present at a particular ATM. Ofcourse it should be understood that the system arrangement may bemodified to fit the particular transaction environment in which it is tobe used.

The ATM station may include visual and audio transmission and receivingdevices. The ATM station may have components similar to a customerstation. The ATM may include a visual display, camera, speaker or otheraudio transmitting device, and audio receiving device enabling visualand audio communication between a customer at the automated transactionmachine station and a service provider at the SP station. For example,the ATM station may include a visual display device, camera system,microphone arrangement, and one or more speakers.

The ATM display may include a display screen which is alternativelyreferred to herein as an ATM display. The display screen may be able tosimultaneously display information relating to the transaction and alive image of the service provider. For example, the service providermay be displayed in a small area in a corner of the screen. The serviceprovider image may appear as overlying the transaction information. Theservice provider's image may be shown in a manner similar to a picturein a picture type of arrangement. The ATM customer may have the optionof moving the service provider image to a desired position on the screenand/or changing the size of the image. The ATM customer may further havethe option of not viewing or showing the service provider.

The image portion of the customer screen may also show pre-recordedimages or instructions to assist the customer with specific questions.The instructions presented could be determined by a computer afteranalyzing the customer's question. The instructions presented may bechosen by the computer based on key words spoken by the customer.Furthermore, the service provider may have the option of presentingpre-recorded images or instructions after hearing the customer'squestion. A service provider may choose to use pre-recordedpresentations when busy with other customers or when the ATM customer'squestion is basic and can be answered electronically. This may be doneby providing appropriate inputs through input devices of the serviceprovider station. Similar presentations may be in different formats,e.g., an animation or sports format. The presentations may provideexamples of how to conduct a transaction with the particular ATM orother related device. The presentations may use the entire displayscreen area.

The presentations may also be linked to an actual transaction. Forexample, a computer could follow the actual transaction procedure andpresent information to the customer to assist the customer in completingthe desired transaction. The information could be presented in a portionsuch as a corner of the display screen so as not to interfere with thecustomer viewing the actual transaction screen.

Advertisements could also be presented to a customer. The advertisementsmay be based on a variety of factors, such as customer identity,customer demographics, types of accounts, account balances, etc.

The visual and audio transmission between an SP station and an ATMstation may involve any of telephone lines, an intranet, the Internet,satellites, wireless communication such as radio frequencycommunications, or other communication methods.

The operative connection between an SP station and an ATM station may insome embodiments be arranged so as to permit the service provider toview the same transaction information as the customer. For example, theservice provider may view the same transaction screen as the customer.The service provider may also have the option of viewing the customerimage along with the customer transaction screen. The service providermay further have the option of not viewing the customer. The ATM stationmay have plural cameras for providing the service provider differentfields of view. The camera(s) may be positioned to capture images of acustomer of the machine as well as persons who may be adjacent to themachine.

With the customer and the service provider viewing essentially the samescreen then better service or help can be provided. For example, theservice provider may instruct the customer which button(s) or key(s) topush in achieving a desired transaction. The service provider is able towalk a customer through an entire transaction.

An exemplary communication arrangement link between the SP station andthe ATM station permits the service provider to highlight or point tospecific locations on the ATM screen. For example, the service providermay use a type of teleprompter which enables the ATM customer to view anarrow on the ATM screen. The service provider station may include inputdevices such as a touch pad, touch screen and mouse that enable theservice provider to move indicators such as a pointer, highlighter orother item or icons on the display screen of the customer station. Inthis way a service provider is enabled to indicate to the customerparticular features or items as appropriate in connection with thedisplay being output. This may include for example directing thecustomer to appropriate function keys adjacent to the display, iconslocated on the screen or other appropriate items associated with thepresentation being made to the customer. This arrangement may betterassist customers in understanding exactly which button or key tooperate, or which section of the screen to touch if the screen is atouch screen.

The ATM may also include a key or feature that a customer can operate tocall the service provider at the service provider station. For example,an ATM customer may press a “call button” to activate communication witha service provider.

The SP station may be also be operable to receive one-way visual andaudio communication from the ATM station. A timer may be used innotifying a service provider that a customer has been operating an ATMfor an abnormal period of time. The service provider can theninvestigate the ATM to determine whether the customer needs assistance.For example, once notified by a sensor or indicator, the serviceprovider may be granted video and audio capabilities (which the customermay not be granted) to ascertain the situation at the ATM. Other SPstation arrangements may permit the service provider full time unlimitedvideo and audio capabilities, including viewing the customer image alongwith the customer transaction screen.

The SP station and ATM station communications may in some embodimentsalso include translation capabilities. A translator may comprisecomputer software which enables real time or near real time languagetranslation. The customer may indicate which language is desired bypressing an appropriate ATM button after viewing an initial screenpresentation. The ATM could then present all transaction information tothe customer in the requested language. A real time or near real timetranslator can be used for audio communication with the serviceprovider. For example, the translator could permit an English speakingservice provider to audibly (or via text) communicate with a French orSpanish speaking customer.

Automated banking machine stations may also be operatively connectedwith the queuing device at the SP station. Therefore, each of thecustomer stations and ATMs assigned to a service provider station may belinked to a common queuing device. Thus, a service provider can servicethe stations in proper order.

In some exemplary embodiments service providers may be enabled tooperate transaction function devices at the customer station. This mayinclude for example operating a cash dispenser in response to inputs toinput devices at the service provider station. For example in someembodiments a customer may wish to cash a check that is presented at thecustomer station. The service provider may be enabled to access imagedata related to the check which is imaged by the check accepting device.In addition the service provider is enabled to obtain information fromthe customer. This may include identifying information such as adriver's license, a pay stub or other information. If the serviceprovider is satisfied that the check is valid and will be paid, theservice provider may cause the cash dispenser to operate so as toprovide the customer with funds. Of course this approach is exemplaryand there are many different types of transactions that could be carriedout with embodiments of the system. Further embodiments may include thecapabilities for documenting transaction activities which are conductedby customers, service providers or both. This may be accomplished byfeatures described in U.S. patent application Ser. No. 09/991,478 filedNov. 23, 2001, the disclosure of which is incorporated herein byreference. Of course this is exemplary of many features and approachesthat may be used.

It should further be understood that although in the exemplaryembodiment the pneumatic tube conveyor and cash dispenser comprise itemdelivery devices which deliver items to customers at the customerstation, in other embodiments other types of item delivery devices maybe used. Such item delivery devices may include devices that deliveritems that are moved from the service provider to the customer. Itemdelivery devices may also include devices that deliver items fromstorage at the customer station to the customer. Further otheralternative item delivery devices may include items that produce theitem in whole and in part at the customer station. These may include forexample a money order printer, or a device that produces a card withdata representative of value stored thereon. Of course these approachesare exemplary and in other embodiments other approaches may be used.

FIG. 13 shows a transaction system including an SP station 114, customerstations 118, ATM stations 120, and a building 116. The SP station 114is operative to communicate with the customer stations 118 and the ATMs120. As previously discussed, items may be exchanged between the serviceprovider station and the customer stations, such as through a conveyorsuch as pneumatic tube system. Again, the SP station 114 and customerstations 118 may be positioned in the building 116, with the SP stationin a secure room in the building. As previously discussed, an ATMstation may be located inside or outside of the building in which the SPstation is housed.

FIG. 14 shows an exemplary ATM station 120 which may be used inoperative connection with an SP station, such as the SP station 114 ofFIG. 13. The ATM station may include a plurality of transaction functiondevices. The devices may include for example, a display screen 122,function keys 124, keyboard 126, statement outlet opening 128,depository opening 130, cash dispenser currency outlet opening 132, cardreader/writer entry slot 134, printer receipt opening 136, and cameraopening 138. The ATM may include the features of the ATMs discussed inU.S. Pat. Nos. 7,004,384; 7,000,830; 7,000,832; 7,003,492; 6,997,375;6,988,656; 6,983,880; and 6,981,638, the disclosures of each of whichare incorporated herein by reference.

The ATM at the ATM station includes a cash dispenser that is selectivelyoperative to dispense currency such as bank notes. The ATM may alsoinclude a depository for accepting deposits through the depositoryopening into a secure location in the machine. A receipt printer mayalso be included for providing transaction receipts to customers throughthe receipt opening. The statement outlet opening may be used fordelivering sheets which comprise account statements to users of themachine. The camera opening provides a field of view external of themachine for a camera mounted within the interior of the ATM enclosure. Ajournal printer may also be included for keeping a hard copy record oftransaction information. In other embodiments other or additionaltransaction function devices which carry out other transaction functionsmay be used. Other embodiments may include fewer transaction functiondevices. It should be further understood that while the describedembodiment is an automated banking machine, the principles of theinvention may be employed in many types of transaction machines that donot necessarily carry out banking transactions.

In some alternative embodiments a transaction system is provided whichhas the capability of placing a customer at the customer station inconnection with a service provider located remotely relative to thetransaction facility. Such a service provider may include for example, aperson who is a specialist in the particular type of transaction thatthe customer wishes to conduct. In alternative embodiments the remoteservice provider may be a service provider who has greater authoritythan the local service provider who has been dealing with the customer.For example, the remote service provider may be a management levelperson who could offer the customer a refund or other benefit that thelocal service provider has no authority to grant. In still othersituations the remote service provider may be a service provider relatedto a different entity than the entity that operates the transactionfacility. Such a remote service provider may be able to offer ancillaryservices, but which pertain to the customer's needs. Various types ofremote service providers may be operatively connected to the systemdepending on a particular type transaction environment.

In exemplary embodiments a remote service provider located at a remoteservice provider station may be placed in operative communication withthe customer at the transaction station to carry out at least a portionof a transaction. In exemplary embodiments the remote service providerstation may be connected through suitable communications devices to thetransaction facility in a way that enables the remote service providerto be in video and audio communication with the customer at the customerstation. Such communication may be accomplished in response to inputs toinput devices provided by the local service provider, the customer orautomatically responsive to operation of an ATM or other transactionfunction device.

The exemplary remote service provider station in addition to includingthe camera, video display, audio transmitting device and audio receivingdevice may be in operative connection with one or more input devicesthat enable the remote service provider to provide inputs that controloutputs and/or transaction function devices at the customer station.This capability may include for example the remote service providerbeing able to perform functions of the local service provider aspreviously discussed. In addition the remote service provider may beenabled to access other systems or initiate other types of activitiessuch as financial transactions, which are operative to transfer funds toor from a customer or a customer account. Remote service providers maybe able to control outputs through the visual display and/or outputdevices of the customer station such as by providing inputs that causeprerecorded presentations to be output. Likewise remote serviceproviders may be enabled to provide inputs that manipulate a pointer,provide highlighting or achieve other outputs at the customer station.Alternatively or in addition the remote service provider may be able toprovide inputs that cause the visual display or audio transmittingdevice such as the speaker of the customer terminal, to be connected tothe broadcast source. Alternatively or in addition remote serviceproviders may be able to access data input by a customer through aninput device such as a card reader, keyboard, biometric reader, cameraor other device at the customer station, and may control transactionfunction devices such as cash dispensers, check imagers or other devicesthat can be operated at the customer station or in the vicinity of thecustomer station. Of course these features are exemplary and in otherembodiments other approaches may be used.

FIG. 15 shows a schematic view of a transaction system which shows aremote service provider station generally indicated 150. The remote SPstation 150 includes a visual display 152, camera 154, speaker 156 whichserves as an audio transmitting device and microphone 158 which servesas an audio receiving device. Exemplary remote SP station 150 alsoincludes input devices which in the exemplary embodiment include akeyboard and mouse which are operatively connected to a computer 162.The computer includes one or more communications devices such as networkinterface cards. Of course these components are exemplary and in otherembodiments other or additional components may be used.

Remote SP station 150 is in electronic communication with thetransaction facility that houses the local SP stations and customerstations. In the exemplary embodiment the remote SP station is shown inconnection with two transaction facilities 164 and 166. Of course itshould be understood that the remote SP station may be in operativecommunication with lesser or greater numbers of remote transactionfacilities.

The remote SP station is shown in operative communication with thetransaction facilities through network connections. As schematicallyindicated the network connections are operative to provide audiovisualcommunication through an audio/video network 168. The remote SP stationis also operative to communicate with the transaction facilities througha communication and control network 170. It should be understood howeverthat although networks 168 and 170 are shown as separate networks, insome embodiments they may constitute different communication linksthrough a common network such as the Internet.

As in the described embodiment shown schematically in FIG. 15,transaction facilities 164 and 166 are similar, only transactionfacility 164 will be described. The remote SP station is in operativecommunication with the devices of the transaction facility through oneor more controllers. The controllers comprise one or more processorsthat are operative to manage, switch and otherwise manipulate signalsthat enable operative connection with the remote SP station. In theexemplary embodiment the audio/video network 168 communicates audio andvisual signals through a controller 172. Controller 172 includessuitable communication devices for communicating in the connectednetworks. The controller also provides compression and decompressionfunctionality. Thus the controller 172 serves as a compressiondecompression device that receives audiovisual signals from the camerasand speakers of the customer stations and/or local service providerstations, and compresses them for purposes of transmitting the signalsthrough the network 168. When such signals are received at the remote SPstation, the computer 162 which comprises one or more processorsincludes suitable software for decompressing the signals so as toprovide suitable audio and visual outputs to the remote serviceprovider. Likewise when the remote service provider at the remote SPstation 150 sends video and audio signals, the computer 162 is operativeto compress them before transmitting them through the network 168. Thecompression decompression device included in the controller 172 isoperative to decompress the signals so as to be suitable to produceoutput through the speakers and displays of the customer stations and/orlocal service provider stations. Of course these approaches areexemplary.

In the exemplary embodiment the communication and control network 170 isoperatively connected to a network interface controller 174. Networkinterface controller comprises one or more processors and is operativeto provide control and other communications with the remote SP station.In addition the exemplary network interface controller comprisessuitable communications devices for communicating in the network. Thenetwork interface controller has stored in association therewith theaddresses for the various nodes on the network such as devicesaccessible through the transaction facility. Thus the network interfacecontroller 174 of the exemplary embodiment is operative to cause theproper connections and communications to be made.

The network interface controller 174 as well as the controller 172 arein operative connection with a controller 176 which comprises one ormore processors and serves as a communications hub. The communicationshub serves as an interface to devices at the remote SP station. Thecommunications hub receives data from the customer station devices anddetermines the action to take with regard to the data based on itsprogramming. The exemplary communications hub formats the data fortransmission to the network interface controller or other device towhich is it conveyed at the remote SP station. The exemplarycommunications hub is also operative to determine and route incomingaudiovisual signals to the appropriate customer or service providerstation.

In the exemplary embodiment the communications hub 176 is in operativeconnection with a controller 178 that comprises one or more processorsand serves as an audio switcher. The audio switcher 178 is operative toprovide connections between the audio receiving devices and audiotransmitting devices at the customer stations and the local serviceprovider stations, as well as to route the audio signals fortransmission to the remote SP station. In the transaction facility shownthere are four customer stations and two local service providerstations. Of course this approach is exemplary.

In the exemplary embodiment the audio switcher 178 is in operativeconnection with a controller 180. In the exemplary embodiment thecontroller 180 comprises one or more processors and is programmed to actas a simulator which simulates the outputs of a local audio transmittingdevice and audio receiving device for purposes of delivering andreceiving audio signals from the audio switcher 178. The simulator 180includes suitable communications devices and is in operative connectionwith the communications hub 176 and the controller 172. The simulator180 operates responsive to the network interface controller and thecommunications hub to provide audio communication through the controller172 from the remote SP station to the selected customer station. This isdone responsive to inputs by the remote service provider which aretransmitted through the communication and control network 170. Likewiseaudio signals to the remote SP station is appropriately routed throughthe simulator 180.

In the exemplary embodiment the audio switcher 178 is in operativeconnection with a controller 182 which comprises one or more processorsand serves as a video switcher. The video switcher 182 is also inoperative connection with the cameras and visual display devices at eachof the customer stations and the two local service provider stations.The video switcher 182 includes suitable communications devices such asnetwork interface cards and is operative responsive to the signalsreceived from the audio switcher to cause the appropriate videocommunication between the customer station, local service providerstation or remote service provider station.

Thus for example in the exemplary system shown in FIG. 15, a localservice provider may provide inputs so as to connect each selectedcustomer station to be in audio and video communication with the localservice provider through the local service provider station. However incases where the customer's transaction requires assistance from a remoteservice provider, the local service provider and/or the customer mayprovide inputs which are operative to cause the interface controller andswitcher to place the remote service provider station 150 in operativeaudio and video communication directly with the customer terminal.Alternatively in some embodiments provision may be made for placing thelocal service provider in communication with the remote serviceprovider. Alternatively in some embodiments the customer, local serviceprovider and remote service provider may all be in video and/or audiocommunication during the course of the transaction.

The local service provider, remote service provider and/or customer mayprovide appropriate inputs. Such inputs may be received by local serviceprovider or corresponding data may be received by the remote serviceprovider. The remote service provider may also access data or controldevices at the customer station. Various actions may be taken asappropriate so as to carry out the transaction or portion of thetransaction for the customer. Upon the completion of the transactioninputs provided by the remote service provider, local service providerand/or the customer, may cause the disconnection of communication withthe remote service provider. Further as previously discussed insituations where the customer at the customer station is dealing withthe remote service provider, the local service provider may be servicingother customers so as to provide increased transaction throughput. Ofcourse these approaches are exemplary and in other embodiments otherapproaches may be used.

FIG. 16 shows schematically an alternative system in which a transactionfacility 184 and the customer stations therein may be connected tomultiple remote service provider stations 186, 188. In this alternativeembodiment the remote SP stations may include the devices and featuresof remote service provider station 150 previously discussed. Also eachof the remote service provider stations may communicate with thetransaction facility through an audio/video network 200 and acommunication and control network 202. As with the previously describedsystem the controller 204 serves as a compression decompression devicefor audio and video signals. A controller 206 serves as a networkinterface controller to the communication and control network 202. Thenetwork interface controller 206 is connected to a controller 208 whichserves as a communications hub. The communications hub 208 is connectedto a controller 210 which serves as an audio switcher. Thecommunications hub 208 is also connected to a controller 212 whichserves as a simulator which is connected to the controller 204 and theaudio switcher 210 and performs the functions previously discussed. Alsoas in the previously discussed embodiment, the audio switcher 210 isoperatively connected to the video switcher 214.

In this exemplary transaction facility a customer station 216 includesan ATM. The ATM 216 is in operative connection with a controller 218including one or more processors which is in operative communicationwith the communication hub 208. The ATM includes at least one processorand at least one communication device therein to provide communicationwith external devices and networks. This may include for examplesuitable network communication cards. In this exemplary embodiment theATM 216 is also operatively connected to a transaction network 220.Transaction network 220 enables operative connection of the ATM 216 toremote computers schematically indicated 222 which enable the ATM tocarry out ATM transactions such as the dispensing of cash, the receiptof deposits, the checking of balances and other ATM transactions inresponse to appropriate transaction computers 222.

In this exemplary embodiment the customer station associated with ATM216 may include a camera, a speaker or other audio transmitting device,audio receiving device, visual display and input devices similar toother customer stations previously discussed. Responsive to appropriateinputs and/or responsive to programming of the controller associatedwith the ATM, audio/video communication may be established at thecustomer stations including at the ATM as well as the at least oneprocessor in the ATM, with the local and remote service providers. Thelocal and remote service providers may as appropriate engage in videocommunications so as to carry out transactions with the customer locatedat the ATM. Also in exemplary embodiments inputs from the serviceproviders may be operative to control item delivery devices, outputdevices or other devices at the ATM so as to provide the customer withitems such as cash as appropriate for carrying out transactions.

Further in the exemplary embodiment the controller 218 may provide asource of audio and visual presentations. These presentations may beselected in the manner previously discussed through inputs by theservice providers, and presented to a selected customer through thevisual display and audio transmitting device of the customer stationwhich includes the ATM. Alternatively or in addition the controller 218may serve as a local broadcast source of material. Responsive to inputsfrom the service providers, or the programming of the ATM, the outputaudio and/or visual devices of the ATM may be connected to the broadcastsource. Further as schematically indicated in FIG. 16, controller 218may provide an interface to a remote broadcast source so as to provideoutputs to the customer stations.

In the exemplary system schematically represented in FIG. 16, selectedremote service providers who may have different capabilities orexpertise may communicate with customers at customer stations includingat the ATM. Such remote service providers may also communicate withlocal service providers so as to facilitate the carrying out oftransactions. In addition or in the alternative the remote serviceproviders may control devices at the customer stations so as to deliveritems, provide presentations or carry out other activities related toperforming transactions.

FIG. 17 schematically represents a system similar to that shown in FIG.16 except as otherwise indicated. In FIG. 17 a transaction facility 224includes customer stations and local service provider stations that areenabled to communicate with a plurality of remote service providerstations 226,288. The system in FIG. 17 differs from the systemrepresented in FIG. 16 in that the customer stations in addition to theATM, each include a local processor schematically represented 230. Eachlocal processor is operatively connected with a data store schematicallyrepresented 232. Each local processor in the exemplary embodiment isoperatively connected to the controller 234 that serves as thecommunications hub. Each of the local processors 230 is operativelyconnected to the controller 236 which provides a source of audio and/orvideo content. Each local processor is connected through a suitablecommunications device represented by an interface 238 to the controller240 which serves as a video switcher. Each local processor is alsooperatively connected to transaction function devices 242 which may insome exemplary embodiments include item delivering devices, inputdevices, output devices and other devices associated with carrying outtransactions.

In the exemplary embodiment shown in FIG. 17 the local processors 230are operative to have stored in their associated data stores 232, datarepresentative of presentations that can be output through the audioand/or visual output devices at the customer station. Thesepresentations may be produced based on outputs from the controller 236,inputs from the broadcast source or other sources. Such storedpresentations may be similar to those described in the incorporateddisclosure of U.S. Pat. No. 7,039,600. Responsive to inputs to inputdevices at the remote service provider stations, the communications hubis operative to cause a local processor to provide selected audio and/orvisual outputs that correspond to the service provider inputs.

In addition the local processors are enabled to operate the transactionfunction devices 242 in accordance with their programming. The localprocessors are also enabled to transmit signals from the associatedtransaction function devices to the communications hub and to local andremote service providers through the communications and control network.The transaction function devices are also enabled to be operatedresponsive to inputs provided by local and remote service providers. Inaddition signals to and from the transaction function devices areappropriately routed and switched by the controllers to the appropriatedevices and systems associated with the applicable local or remoteservice provider station that is conducting a transaction with thecustomer and the customer station.

FIG. 18 schematically shows a further alternative system similar to thatshown in FIG. 17 except as otherwise explained. The system of FIG. 18has a transaction facility schematically indicated 234 and remoteservice provider stations 246 and 248. As represented in FIG. 18 remoteservice provider stations may be in operative communication with atransaction network 250 so as to communicate with financial transactioncomputers 252. Also as schematically indicated the communication andcontrol network enables local service providers, the local processors atthe customer stations, as well as those customer stations includingATMs, to be in communication with the transaction network 250. Thiscommunication is schematically shown through an interface controller254. Also schematically represented in FIG. 18 are transaction devices256 that are operated by local service providers. Such local serviceprovider devices may be used to control transaction function devicesselectively at service provider stations and/or to connect such devicesto other appropriate devices or networks for purposes of carrying outtransactions. In the exemplary embodiment shown local service providersas well as remote service providers are enabled to providecommunications through the transaction network so as to enable thecarrying out of financial transactions.

Also schematically represented in FIG. 18 is a content serverschematically indicated 258. Content server 258 is operatively connectedto the controller 260 which serves as the compression decompressiondevice, as well as to controller 262 which serves as the communicationshub. In the exemplary embodiment the content server is operative todistribute content such as presentations that make up marketingcampaigns to the data stores associated with customer stations. Inaddition the content server may also serve to perform a customerrelationship management CRM analysis. Such customer relationshipmanagement (CRM) analysis may determine appropriate marketingpresentations or other content to present to specific customers, orcategories of customers, during transactions. The transaction server mayalso operate to keep track of presentations that have been made tocustomers, as well as customer's responses thereto. Such information maybe stored and analyzed in accordance with the programming of the contentserver or other computers so as to determine products and services thatshould be presented to customers, or to determine opportunities thatcustomers may wish to take advantage of by speaking with local or remoteservice providers. Of course these approaches are exemplary and in otherembodiments other approaches may be used.

Further, in the exemplary system shown in FIG. 18 controller 264 is alsooperatively connected to a local broadcast source 266. In this exemplaryembodiment the local broadcast source comprises a device that is incontact with local media. Such a local broadcast source may include aserver with a DVD player that serves to provide outputs that may be ofinterest to customers waiting during transactions or to persons who maybe observing displays or other output devices either at customerstations or within the transaction facility before or after conductingtransactions. Of course as represented in FIG. 18 controller 264 mayalso be a source of such content, or may obtain such content throughcommunication with a remote broadcast source. Thus exemplary forms of asystem may enable various types of presentations to be made either of ageneral or targeted nature for purposes of helping to carry outtransactions as well as for entertaining and occupying customers.

FIGS. 19-21 show alternative forms of remote service provider stations.FIG. 19 shows the components of a remote service provider station 268.Remote SP station 268 includes a camera 270 which serves as an imagecapture device, and screen 272 which serves as a visual output device.The remote SP station 268 further includes an audio control module 274.The audio control module 274 includes a microphone 278 which serves asan audio input device alternatively referred to herein as a soundcapture device, and a speaker 280 which serves as an audio transmittingdevice. The exemplary audio control module further includes at least oneinput device such as a keypad 282 as well as a display 284. The display284 serves to provide the service provider with customer stationinformation or data from transaction devices at the local SP station orcustomer station.

The remote SP station 268 further includes a controller 286. Controller286 includes at least one processor and serves as a video conferencingcontroller as well as a compression and decompression device forpurposes of communicating through an audio/video network. Remote SPstation 268 further includes a network interface controller 288.Controller 288 is operative to provide communication and control signalsto the transaction facility through a communication and control network.The network interface controller provides the controlling routing datafor making the proper connections to the customer station or a local SPstation. It also provides for the desired transmission of transactionand other data, and control of devices at the transaction facility. Ofcourse it should be understood that although in this exemplaryembodiment two separate controller devices are shown, and in otherembodiments such controllers may be integrated into a single device suchas a PC.

FIG. 20 shows an alternative remote service provider station generallyindicated 290. SP station 290 includes a PC 292 which includes aprocessor and data store. PC 292 is in operative connection with amonitor 294 which serves as a visual output device. PC 292 is also inoperative connection with a controller schematically indicated 296.Controller 296 is in operative communication with a speaker 298, camera300, microphone 302 and input devices 304. Of course it should beunderstood that in some embodiments controller 296 may be integratedwith the PC.

In this exemplary embodiment the PC 292 of the remote SP stationperforms the compression decompression function so as to communicate theaudio and video signals with the transaction facility, and communicatescommunication and control signals. In addition the PC 292 may beoperative to communicate with a transaction network so as to enable thecarrying out of financial or other transactions responsive to inputsfrom the remote service provider.

FIG. 21 shows schematically yet another alternative form of a remoteservice provider station indicated 308. Service provider station 308 isin the nature of a call center in which multiple remote serviceproviders may communicate with various transaction facilities andcustomer stations. Service provider station 308 includes operatorstations 310, 312 at which a remote service provider may communicatewith transaction facilities and customer stations. Also as indicated inFIG. 21, the operator stations may also include input devices 314 andtransaction devices 316 so that service providers may communicate withand control devices at customer stations as well as to initiatefinancial or other transactions through appropriate networks. Of courseit should be understood that these service provider stationconfigurations are exemplary of many that may be used.

In some exemplary embodiments service providers who communicate withcustomers may be able to selectively provide outputs to customers whichcorrespond to entities other than the service providers. In someexemplary embodiments this may be done in a real time environment sothat the face and voice outputs to the customer through the customerstation corresponds in real time to those of the service provider.However, the appearance of the facial image and the vocal sounds whichemanate from the customer station may selectively correspond to anentity different than the service provider. This may be done in systemsfor various reasons. For example, a local or remote service provider maywish to give the customer the impression that the customer has beentransferred to a different person who has greater authority orcapabilities for purposes of dealing with the particular transaction.Alternatively or in addition, the service provider may be a person froma different culture or may have appearance features which may not be asreadily accepted by the customer as an entity that the computer can makeit appear the customer is communicating with. In still other situations,the service provider may have a particular accent or may speak alanguage or dialect that is different than would normally be acceptableto a customer located at the customer station. Further, in somesituations it may be felt that a particular customer may be morereceptive to conducting business dealings with a person having differentcharacteristics than the service provider.

These capabilities can be achieved in some exemplary embodiments throughthe operation of facial image transformation software in one or morecomputers operatively connected in the system. This facial imagetransformation software may be operative to receive facial image dataproduced by a camera in operative connection with a processor orcomputer or other image capture device. A computer operating the facialimage transformation software may produce responsive to the facial imagedata, modified facial image data which corresponds to an entity having afacial appearance that is different from the service provider. Thus thefacial image data of the service provider may be selectively used toproduce facial image data corresponding to an entity having a differentgender, a different race, or a different age than the service provider,for example. The modified facial image transformation data may then beoutput through the display of the customer station such as an automatedbanking machine display to the customer. Further, in exemplaryembodiments the facial image output may move in real time or near realtime in correspondence with the facial image of the service provider. Inthis way, the facial image presented to the customer appears to be thatof the actual person that is providing service to them. In exemplaryembodiments suitable facial image transformation software may includeFantaMorph provided by Abrosoft. Of course this approach is exemplary,and in other embodiments other software and approaches may be used.

As also can be appreciated, it may be desirable to output to thecustomer, vocal outputs through speakers at the customer station thatcorrespond to the facial image that is output responsive to the modifiedimage data. This can be done through one or more computers operatingvocal sound transformation software. Such vocal sound transformationsoftware may be operative to receive vocal sound data captured through amicrophone or other sound capture device at the service providerstation. At least one computer operating the vocal sound transformationsoftware operates responsive to the data corresponding to the vocalsounds of the service provider to produce modified vocal sound data.This modified vocal sound data may correspond to the modified imagetransformation data. For example, the vocal sound data produced maycorrespond to an entity having a different gender, race or age than thatof the service provider. In exemplary embodiments, certain vocaltransformation software may include software such as VocalTransformation Pro, which is produced by Voice Imitation & RecognitionLtd. Of course this approach is exemplary, and in other embodimentsother approaches may be used. In addition, in some exemplary embodimentsit may be desirable for the service provider's voice to be changed interms of dialect or otherwise modified to imitate a particular person ora particular speech pattern. This may be accomplished in exemplaryembodiments through the use of software such as Vocal Imitation softwareproduced by Voice Imitation & Recognition Ltd. Of course othercapabilities, such as translation to other languages and other featuresmay also be provided.

In some exemplary embodiments it may also be desirable to providethrough the customer station such as an automated banking machine,facial images and vocal sounds which correspond to entities unlike whata customer might expect. This may be useful in some situations as anovelty, to draw a customer's attention to a particular product orservice. For example, in some embodiments the software operated in atleast one computer may be operative to provide nonhuman facial imagesthrough the display of the customer station. For example, the output mayinclude facial appearances of an animal which nonetheless has facialfeatures that correspond to the service provider's facial movements. Inaddition, the vocal sound transformation software may be operative toprovide outputs of vocal sounds through the audio speakers of thecustomer system which do not correspond to any natural human person. Byproviding outputs that correspond to a species other than a human, thesystem may be of more interest to users. Of course these approaches areexemplary.

In some exemplary embodiments service providers may operate facial imagetransformation software and vocal transformation software to selectivelyprovide facial and vocal sound outputs which correspond to multipledifferent entities. This can be accomplished through inputs to one ormore input devices operatively connected to the computers at the serviceprovider stations. For example, a service provider may operate theservice provider station by providing inputs through one or more inputdevices, so as to initially have the service provider provideuntransformed facial image data and vocal sound data corresponding tothe facial appearance and voice of the actual service provider. In thisway the customer station outputs the actual facial image and vocalsounds of the service provider.

Thereafter, if the service provider wishes to conduct or present atransaction which the customer may be more receptive to if presented bya different entity, the service provider can indicate that they aretransferring the customer to another person who can help the customer.Thereafter, the service provider may provide appropriate inputs througha keyboard, mouse or other input device at the service provider'scomputer that causes the computer to output modified facial image dataand modified vocal sound data which correspond to a selected entityappropriate for presenting the transaction. This may include, forexample, an entity having a different race, a different gender, or adifferent age than the service provider. The service provider will speakthe words that are to be presented to the customer, but the customerwill see at the customer station a different face and a different voice.

Thereafter, as appropriate, the service provider may conclude theparticular transaction that is carried out as a different entity andclose the transaction session. Alternatively, the service provider mayreturn to providing outputs that correspond to the service provider'sown face and voice. In still other situations, the service provider mayprovide additional inputs through one or more input devices at theservice provider station so that yet another entity is presented to thecustomer through the customer station. This may be done by the softwareproducing a different form of further modified facial image data andvocal sound data which corresponds to yet another entity. As can beappreciated, the service provider may cause the output of a plurality offacial images and vocal sounds by providing appropriate inputs throughinput devices connected to the computers of the service providerstations. These different outputs may correspond to entities ofdifferent genders, races, ages and animal species. Of course theseapproaches are exemplary.

FIGS. 23-26 represent outputs from an exemplary system in which aservice provider can selectively output modified facial images and vocalimages that may be more desirable to customers. For example, FIG. 23represents an output from a display of unmodified facial image data.This facial image data in the exemplary embodiment corresponds to theactual customer service representative. In this case, the customerservice representative is a not particularly attractive middle agedwhite male. In the exemplary embodiment when unmodified image data andvocal sound data is transmitted from the service provider station to thecustomer station, this facial image of the service provider and hisactual voice are output to the customer.

FIG. 24 represents schematically the operation of the exemplary facialimage transformation software. In an exemplary embodiment, the facialimage transformation software is operative to locate and follow themovement of a plurality of reference points on the service provider'sface. These reference points, which are represented through a pattern ofwhite dots, correspond to areas on a service provider's face that movewhen the service provider speaks or changes facial expression. It shouldbe understood that these reference points are exemplary. Movement ofthese reference points on the service provider's face is tracked throughoperation of the software, and are used to provide output facial imagesthat will move in correspondence with the service provider's face.

FIG. 25 is an alternative facial image produced responsive to theprogramming of at least one computer. This facial image corresponds tothat of an attractive young black woman. FIG. 25 also has superimposedon the image the facial image reference points associated with the imageshown in FIG. 24. These facial image reference points are used by thesoftware to modify the facial image shown in FIG. 24. In the exemplaryembodiment as the service provider shown in FIG. 23 speaks or makesfacial expressions, the computer software operates to cause similarmovement in the facial image shown in FIG. 25.

FIG. 26 is the image that the customer sees at the customer station inresponse to the facial image data shown in FIG. 23. In this way, the notparticularly attractive middle aged white male service provider is ableto project to the customer station the image of an attractive youngblack female. In this manner the service provider is enabled to outputfacial image and sound data that is more appropriate and likely to bereceived more favorably by customers. Of course it should be understoodthat this approach is exemplary, and in other embodiments otherapproaches may be used.

In some embodiments service providers may operate the facial imagetransformation software and vocal sound transformation software atgenerally all times when they are communicating with customers atcustomer stations. This may be desirable in circumstances where theoperator of the system wants to provide a consistent impression to itscustomers. For example, in some embodiments customers may be given theimpression that they are dealing with the same person whenever theyconduct a transaction. This may be true even though the serviceproviders that they are actually dealing with in different transactionsare different people. The programming of the software in the connectedcomputers may be such that the same facial image and vocal sounds areproduced from numerous different service providers at numerous differentcustomer locations. Alternatively, service providers may be locatedremotely and may operate the software in their computers so as to outputentities of one type in one particular community or area and entities ofanother type in a different community or area. Alternatively, serviceproviders may provide particular types of entities based on the featuresor marketing demographics of a particular customer. Of course these areexemplary of approaches that may be used.

It should also be understood that although the facial imagetransformation software is discussed as operating in one or morecomputers of a service provider station, in other embodiments thesoftware may be operated in other computers. These may include, forexample, the controllers that operate to route signals or to compress ordecompress the data which is routed between the stations. Further itshould be understood that the software may be operated in numerousdifferent local or remote stations as appropriate for the operation ofthe particular system. Alternatively or in addition, while the use offacial image transformation software and vocal sound transformationsoftware has been described in connection with presentations from liveservice providers, it should also be understood that in otherembodiments such transformation software may be used in connection withpreviously recorded presentations. Thus, for example, a prerecordedpresentation from a particular service provider may be modified so as toproduce outputs which correspond to facial images and vocal sounds ofdifferent entities at different customer stations. In addition, numerousother approaches may be used in other embodiments.

A further alternative exemplary system 320 is represented schematicallyin FIG. 22. System 320 may be integrated with systems of the typepreviously discussed or alternatively may operate independently of suchsystems.

System 320 includes an ATM 322. ATM 322 may be one of the typespreviously discussed herein or discussed in one of the incorporateddisclosures. ATM 322 of the exemplary embodiment may include transactionfunction devices such as an ATM display, card reader, keypad, inputkeys, printers, check imager and cash dispenser. All of these devicesare mounted in supporting connection with the ATM housing so as to becontained within the ATM of the exemplary embodiment. Of course inalternative embodiments, additional devices or multiple housings may beused.

ATM 322 further includes at least one processor schematically indicated324. Processor 324 is in operative connection with at least one datastore 326. Data store 326 includes data corresponding to computerinstructions in the form of software. The software instructions, whenexecuted by the processor, are operative to cause operation of the ATMto perform transactions for users, such as those functions discussedherein and in the incorporated disclosures. Computer softwareinstructions executed by the processor may reside on articles such as ahard drive, solid state memory, DVD, CD, floppy disk, or other types ofmedia. In some embodiments, data store 326 may comprise an article suchas a hard drive. Alternatively in some embodiments the instructionsstored in the data store 326 may be loaded from such an article throughthe use of a disk drive, computer port or other suitable mechanism inoperative connection with the processor 324.

In the exemplary embodiment, the ATM 322 is in operative connection withone or more external displays 328 and 330. The displays are operated toprovide outputs responsive to at least one external output signal thatis provided by the ATM responsive to operation of the processor 324.Appropriate circuitry and drivers are included for providing outputs tothe displays. Of course, as previously discussed, the displays may alsoincorporate or be in connection with audio output devices so as toenable providing visual and audio content. Alternatively or in addition,such displays may also include input devices for receiving inputs fromusers.

ATM 322 is also in operative connection with one or more networksschematically indicated 332. Networks 332 may include one or more localor wide area networks of the type previously discussed. Networks 332 mayalso include communications links or other suitable communications pathsfor communicating with remote or local devices. ATM 322 includes one ormore communication devices schematically indicated 334. Thecommunication devices are suitable for communicating with the devicesconnected in the networks.

In an exemplary embodiment the ATM is operative to communicate with oneor more financial transaction computers, which is schematicallyindicated as a transaction host 336. The ATM of the exemplary embodimentis operative to communicate with the transaction host, and suchcommunication is operative to cause the processor 324 to operate the ATMin accordance with its programming to carry out financial transactions.

Also operatively connected to the ATM in this exemplary embodiment is anadvertising content server 338. The advertising content server of theexemplary embodiment is operative to deliver through the network 332,data corresponding to a plurality of advertising messages. The at leastone processor 324 in the ATM is operative to receive the datacorresponding to this plurality of advertising messages and to storedata corresponding to such messages in the at least one data store 326in a matter later discussed.

Also in operative connection with ATM 322 is a marketing computer 340which is alternatively referred to herein as a marketing server. In theexemplary embodiment, communication between the ATM and the marketingserver is operative to enable the ATM to output through the ATM display,or other displays, one or more advertising messages that arespecifically targeted to the person using the ATM at that time.

The exemplary embodiment further includes at least one broadcast server342. Broadcast server 342 of the exemplary embodiment generally includesdata corresponding to content which may be used to cause video or audiooutputs through output devices. Broadcast server 342 may be one of thetypes previously discussed. It may be a local or remote broadcastsource. In some embodiments the broadcast server may be operated by anentity which compiles and/or produces programming for purposes ofdisplay in various establishments. Such programming may include, forexample, information corresponding to recent news stories, recentsporting events, recent stock prices, weather forecasts, horoscope data,trivia, or other matters of general or special interest. Alternativelyor in addition, the operator of the broadcast source may provideadvertising messages of general interest to individuals who would beexpected to frequent the facility in which the ATM or other devices arelocated which access data from the broadcast source, would likely havean interest. For example, this may include advertising for products ofthe particular financial institution in which ATM 322 is located. Ofcourse these approaches are exemplary.

It should be understood that in some embodiments the broadcast sourcemay include a plurality of sources such as content server 343. Theplurality of content sources may provide data corresponding to varioustypes of information. For example, a content server may provideinformation regarding weather forecasts, another content server mayprovide information corresponding to stock prices, and another contentserver may provide data corresponding to music or other audio material.In some embodiments, the content servers may include servers accessibleat network addresses on the Internet. Of course in systems in which opennetworks are accessed, appropriate security measures such as firewalls,screening software and the like may be employed.

The exemplary embodiment of system 320 includes features discussed inthe preceding disclosure as well in the incorporated disclosure of U.S.Pat. No. 7,039,600. In the exemplary embodiment, the at least oneprocessor 324 of the ATM is operative to cause the ATM to communicatewith the transaction host 336 to carry out financial transactions forcustomers at the ATM. Such transactions may include, for example, thecustomer providing a card to the card reader in the ATM such that carddata corresponding to the customer and/or their account is read. Thecustomer also provides other inputs through input devices of the ATMsuch as a PIN number, information regarding the type of transaction theywish to conduct as well as the amount of the transaction. The at leastone processor 324 operates in accordance with its programming to causethe transaction function devices to operate to receive these inputs, andcause the ATM to communicate the nature of the requested transactionalong with the card and PIN data to the transaction host 336. One ormore computers which comprise the transaction host operates to determineif the requested transaction is authorized. The transaction host 336then sends one or more messages to the ATM indicating whether therequested transaction is or is not authorized. If, for example, therequested transaction is a dispense of cash, and the message received bythe ATM from the transaction host indicates that the transaction isauthorized, the at least one processor 324 operates to provide outputsfrom the ATM display and to cause the cash dispenser in the ATM todispense the cash to a user. The at least one processor also operates inaccordance with its programming to send messages to the transaction hostto indicate if the requested transaction was carried out appropriately.The at least one processor also operates in some embodiments to causethe ATM to carry out other functions such as to provide outputs, printreceipts and other documents for the user, to make printed or electronicrecords related to transactions, to capture images of the user,instruments or other items, or to carry out other related functions inaccordance with its programming. Of course these approaches areexemplary.

In addition, exemplary ATM 322 also operates in accordance with itsprogramming to communicate with the advertising content server 338. Theadvertising content server is operative to transmit data correspondingto a plurality of advertising messages. The at least one processor 324is operative to receive the data corresponding to the advertisingmessages and to store data in the at least one data store 326 of theATM. As indicated in the incorporated disclosure, each of the pluralityof advertising messages can be selectively accessed and outputscorresponding thereto can be output by the ATM through its display.

The at least one processor 324 of the exemplary ATM is also operative tocommunicate with broadcast server 342. Broadcast server 342 is operativeto communicate data corresponding to content to the ATM. The datacorresponding to the content is stored in the at least one data store326. Alternatively or in addition, the ATM processor is operative tocause the ATM to communicate with a plurality of content sources and toreceive data corresponding to information that can be provided by suchcontent sources. Such sources may include, for example, sources whichcan provide data corresponding to recent stock prices. The ATM maydownload such information and store it in the data store. Further, ascan be appreciated, the at least one processor of the ATM may beprogrammed to only periodically communicate with a particular contentserver or a broadcast source, and to modify data stored in the datastore in accordance with data downloaded during such communications. Inthis way, the ATM may be operative to periodically update theinformation that is stored in the data store with more recentinformation.

As can be appreciated, the frequency and timing of communication betweenthe ATM and the servers which provide content, may be controlled throughthe programming of the ATM. Alternatively, the downloading of suchinformation may be controlled by messages from a broadcast server or amarketing server, or can be based on other factors to enable suchcommunication on a scheduled or unscheduled basis.

In the exemplary embodiment, when the ATM is operated to perform atransaction for a user, card data read by a card reader of the ATM istransmitted from the ATM to the marketing computer 340. In the exemplaryembodiment, this occurs prior to the sending of the card data from theATM to the transaction host. The card data corresponds to a particularuser, or at least some attribute of the particular user. The marketingcomputer 340 is operative responsive to the card data to determine thenature of one or more advertising messages that the operator of thesystem or other responsible entity would like to have presented to theuser at the ATM. In some embodiments, the messages may be targetedmarketing which provides a presentation targeted to the particular user.In response to making such determination, the marketing computer 340sends messages including data to the ATM 322. These messages includeuser presentation data. The at least one processor operates responsiveto the user presentation data to cause the selected at least one userpresentation to be selected from the data store and to be output throughthe output devices on the ATM. In some embodiments the user may beprovided with a series of presentations with opportunities to provideresponses, or alternatively may be presented with a series ofpresentations which comprise a sequence of messages that are intended tobe presented to a user on successive ATM visits or otherwise atdifferent times. The sequence of messages comprise a marketing campaign.Additional aspects of exemplary systems are described in theincorporated disclosures.

In an exemplary embodiment, the at least one processor 324 also operatesto provide at least one external output signal from the ATM which isoperative to cause outputs through the external displays. The outputsthrough the external displays may correspond to the data correspondingto broadcast content that the ATM received from content sources such asthe broadcast server. In some exemplary embodiments, the outputsprovided from the displays are generally run continuously when the ATMprocessor is operating. The outputs through the external displays aregenerally independent of the outputs through the ATM display, whichoutputs through the ATM display are determined through the communicationbetween the ATM and the transaction host. Of course, as can beappreciated, in some embodiments the at least one processor in the ATMmay be programmed to cause the general marketing information outputthrough the display to also be output through the ATM display when theATM is not carrying out a financial transaction or at times duringtransactions when no particular output is dictated by communication withthe marketing computer.

Of course, as can be appreciated, in some embodiments the ATM may alsobe connected to other systems such as those described, that enablecommunication between service providers and customers at the ATM andwhich also enable service providers to control the output ofpresentations from the ATM as well as the external displays.Alternatively and/or in addition, such communication systems may beoperative to cause the at least one processor in the ATM to storeselected content in the data store, such that particular programmingappropriate for the facility will output through the external displaysin the particular facility in which the ATM is operated. Of course theseapproaches are exemplary, and in other embodiments other approaches maybe used.

In still other exemplary embodiments the at least one processor 324 ofthe ATM may operate in accordance with programmed instructions includingin the at least one data store 326 to carry out additional oralternative operations to facilitate communication with and marketing toATM users as well as persons in the vicinity of the ATM. In suchexemplary embodiments one or more reading devices may be in operativeconnection with the at least one processor. The reading devices of theexemplary embodiment are operative to read in a contactless manner, datawhich identifies a particular user. Such reading devices may include,for example, a reader which is operative to read radio frequencyidentification (RFID) cards or other articles. Such cards or articlesmay be of the type described in incorporated disclosure of patentapplication Ser. No. 10/814,100 filed on Mar. 31, 2004. An RFID readingdevice may operate for example to read identification data on a card inthe possession of a person waiting to use the ATM but who has not yetinput their ATM card or other device used to initiate ATM transactions,into operative connection with the ATM. In some embodiments the at leastone processor may be programmed so as to discriminate between RFIDsignals by determining the signals which correspond to one or more userswhich are not in the midst of conducting a transaction with the ATM.This can be done based on the card data that is read by the card readerof the ATM to assure that the data which corresponds to a person who iswaiting is identified.

In alternative embodiments the reading device may comprise a camera. Thecamera may be used to detect appearance features of a person within thecamera's field of view. Signals from the camera showing a user's facecan then be used to identify the particular person who is waiting toconduct a transaction at the ATM. This may be done, for example, in themanner described in U.S. Pat. Nos. 6,941,274 and/or 6,023,688, thedisclosures of each of which are incorporated herein by reference.

In still other embodiments the reading device may comprise a readingdevice that operates to read biometric features. These devices mayinclude, for example, a device which scans the iris of a user waiting touse the machine. Alternatively other types of biometric readers may beused such as devices which read patterns by a user's retina or otherfeatures. Of course these reading devices described are exemplary and inother embodiments other types of reading devices may be used.

In exemplary embodiments the at least one processor may operate inaccordance with its programming to receive the signals that identify auser waiting to use the ATM. Based on this information the at least oneprocessor may cause the ATM to communicate with one or more remoteservers. The communication with the remote servers may include datawhich corresponds to the data read by the reading device which can beused by the remote server to identify the particular individual waitingto use the ATM, or at least one attribute of that particular individual.Such a remote server may be the marketing server 340 previouslydiscussed, or may be additional or different servers.

The remote server of this exemplary embodiment is operative to determinethe particular marketing presentation to be provided to the user waitingto use the ATM. The remote server then sends a message to the ATMincluding data representative of the presentation Responsive toreceiving the data identifying the particular marketing presentation tobe made to the user waiting to operate the machine, the at least oneprocessor in the ATM is operative to output the particular marketingpresentation through one or more of the external displays 328, 330. Thiscan be done in an exemplary embodiment while the ATM is being operatedto conduct a transaction by a different user, and while the screendisplays output from the ATM are being controlled by the at least oneprocessor responsive to communications between the ATM and the ATMtransaction host.

Thus in this exemplary embodiment the user waiting to operate the ATMmay receive a marketing message targeted to the particular user from theexternal displays while waiting to use the ATM. In addition in someembodiments the data corresponding to marketing presentations stored inthe at least one data store 326 of the ATM may include a plurality ofsequences. As previously discussed, the exemplary sequences comprise aplurality of marketing presentations that are related and are developedto be presented to ATM users at different times. Thus for examplemessages in a sequence can be presented to a user on different ATMvisits as discussed in the incorporated disclosures. However, in someexemplary embodiments when a user has received a marketing presentationincluded in a sequence through one of the external displays whilewaiting for the ATM, the at least one processor in the ATM may operateto present the user with the next advertising message in the sequencewhen the user is shortly thereafter conducting a transaction at the ATM.This can be done by identifying the user through the card data includedon their card which is read through operation of the card reader on theATM. Alternatively or in addition the ATM may include a contactlessreading device of the type previously described so as to identify theparticular user who has moved to a position to conduct a transaction atthe ATM. This enables a user in an exemplary embodiment to receive twomarketing messages in the sequence in relatively rapid succession.Further as discussed in the incorporated disclosures, in situationswhere later messages in a sequence require responses from a user such asto accept or decline an offer, the later messages can be presentedthrough the ATM at which time the user may provide the necessaryresponses. Of course these approaches are exemplary and in otherembodiments other approaches may be used.

In still other embodiments reading devices may be positioned adjacent toor otherwise in a position so as to sense data associated with a userthat is adjacent to the particular external display. In such embodimentsthe at least one processor may operate in accordance with itsprogramming to cause each external display to output a differentmarketing message. The marketing message output through a display may bespecifically targeted to the waiting user who is positioned adjacentthereto. Thus for example a user waiting adjacent to an external displaymay receive one targeted marketing message, while at the same timeanother user that is waiting adjacent to a different external displaywill receive a different targeted marketing message. Each message willbe specifically targeted to the particular adjacent user.

In some embodiments the at least one processor may cause the outputthrough the external displays, of content of general interest receivedfrom the broadcast server at times when no user is sensed as waiting inproximity to one of the external displays. Then when a user is sensed aswaiting, and responsive to the reading device reading data correspondingto a waiting user, the at least one processor will operate to cease theoutput of the general broadcast content from the particular display andto output the targeted marketing message. Once the targeted marketingmessage has been output, the at least one processor may operate inaccordance with its programming to resume the output of the generalinterest material. As previously discussed the continuation of thegeneral interest material can be done in various embodiments from thepoint of interruption or at a point which corresponds to the output ofgeneral interest content through other displays that are located in thevicinity of the ATM.

Further in some exemplary embodiments the area in the vicinity of theATM may be arranged such that users are encouraged to be positionedadjacent to one or more displays before operating the ATM. For exampleusers may be guided by marked aisles and dividers to stand adjacent to awall including a series of external displays or other external displaydevices. Reading devices associated with each of the displays may thenread the data corresponding to each user adjacent to a display. The atleast one processor may then operate to provide through a respectivedisplay at least one targeted marketing message for the user that issensed as waiting adjacent thereto. Further as the user moves from aposition adjacent to one display to another position adjacent anotherdisplay, sequential messages included in an advertising sequence may beoutput. Of course these approaches are exemplary and in otherembodiments other approaches may be used.

In still other embodiments users waiting to use an ATM may receivetargeted messages responsive to operation of the at least one processor,through a medium other than the external displays. For example the atleast one processor may have in operative connection therewithcommunication devices 334 that enable communication with portableelectronic devices carried by users. These may be, for example, personaldigital assistants or cell phones. The ATM may include a wirelesscommunication device such as a radio frequency (RF) device that iscapable of communicating with such portable wireless devices. This mayinclude a cell phone communicator or other device that can deliver atleast one external message which results in a message being communicatedto a particular user. These messages may include for example textmessages output on a display of a personal digital assistant (PDA) orcell phone. Alternatively the ATM can include operating in the at leastone processor, software that provides an audible output that can bereceived audibly through a cell phone. Such software may include, forexample, text to speech software or other software that is operative toselectively produce at least one external signal that causes an audibleoutput through the portable device to the user.

In such exemplary embodiments reading devices of the type previouslydiscussed or other suitable types, may be used to read data thatidentifies a particular user waiting to use the ATM. The at least oneprocessor operates to communicate data corresponding to the read useridentifying data to one or more remote servers. The one or more remoteservers that operate in accordance with their programming to provide aresponse message to the ATM which includes data that identifies theparticular marketing message to provide to the identifying user. Inaddition in situations where the user is to receive the marketingmessage through a portable electronic device, the at least one remoteserver may include with its responsive message, address data whichindicates to the at least one processor how to address the marketingmessage to the particular user. This address data may include, forexample, a phone number of a user's cell phone to which the message maybe directed. Alternatively or in addition, the message from the remoteserver may include address data such as an e-mail or other address thatcorresponds to address data such as an address to which text messages tothe user may be sent. Of course these approaches are exemplary and inother embodiments other approaches may be used.

The at least one processor operates responsive to the informationreceived from the at least one remote server to present the at least onemarketing message that corresponds to the data included in the messageor messages received from the remote server and to operate the at leastone communication device in the ATM to send the message to a user. Themessage which comprises at least one external message output from theATM, may be received by a user on their cell phone, personal digitalassistant or other device while they are waiting to use the ATM. Thismessage may include marketing messages of the type previously discussedwhich are targeted to the particular user. In addition or in thealternative, the marketing messages may be part of a sequence ofmessages that are presented to users. In addition in some embodimentsthe messages from the sequence that are transmitted to the user mayinclude messages to which a user is expected to respond. Such messagesmay be sent because the presentation of the information to the userthrough a cell phone or a PDA enables a user to provide responsiveinputs which enables the making of selections or enables the user toindicate whether they accept or decline a particular marketing offer.

In still other embodiments the at least one processor of the ATM mayoperate to provide targeted marketing messages to users throughinstalled external displays as well as through external messages thatare transmitted to portable electronic devices. This enables marketingpresentations where a user is enabled to view selections, promotions,items, merchandise or other things through displays and at the same timerespond through inputs to a portable device, such as a cell phone orpersonal digital assistant. Thus for example a user waiting to use theATM may be presented with graphics corresponding to products or servicesthrough an adjacent external display, while at the same time receiveexplanations related to the products or services such as pricinginformation or other pertinent data through their cell phone or textmessaging device. This may facilitate a user's ability to make productselections and to indicate their desire to acquire the displayed goodsor services through their cell phone or personal digital assistant. Theat least one processor of the ATM may operate itself or in conjunctionwith other connected computers, to correlate and act in response to theexternal display outputs and the user's concurrent device inputs. Thisenables determining the user's desired transactions.

In addition or in the alternative, in some embodiments the at least oneprocessor may operate to receive the inputs from the user waiting to usethe machine which indicate that the user has elected to make a purchaseof the displayed goods or services. The at least one processor may thenoperate to communicate with the transaction host or other remote serversto authorize the transaction or otherwise take the necessary steps totransfer the funds associated with a customer's desired transaction.When the customer reaches the ATM the ATM may then operate responsive tothe operation of the at least one processor to identify the user as onethat has indicated that they wish to carry out the particular previouslyrequested transaction. This may be done through the reading of theuser's card and the card data thereon through a card reader of the ATM,or through operation of another reading device as discussed. The ATM maythen operate in accordance with its programming to ask the user toprovide inputs which are consistent with the transaction that they haveelected to do. This may include for example providing an output throughthe ATM display asking the user to provide an input to confirm thetransaction. Alternatively or in addition, customized outputs may beprovided to the user in response to which the user has to provide inputsas appropriate for the particular transaction which they have previouslyselected. As can be appreciated, the fact that the user has receivedmarketing presentations, provided inputs and performed other transactionsteps before reaching the ATM, may operate to enable the ATM to speedfinancial aspects of the selected transactions once the user has reachedthe ATM. Of course it should be understood that these approaches areexemplary and in other embodiments other approaches may be used.

Thus, the new transaction systems and methods of the exemplaryembodiments achieve one or more of the above stated objectives,eliminate difficulties encountered in the use of prior devices andsystems, solve problems, and attain the desirable results describedherein. In the foregoing description, certain terms have been used forbrevity, clarity and understanding, however no unnecessary limitationsare to be implied therefrom because such terms are used for descriptivepurposes and are intended to be broadly construed. Moreover, thedescriptions and illustrations herein are by way of examples and theinvention is not limited to the exact details shown or described.

In the following claims, any feature described is a means for performinga function shall be construed as encompassing any means known to thoseskilled in the art to be capable of performing the recited function andshall not be deemed limited to the particular means shown performing thefunction in the foregoing description, or mere equivalents thereof.

Having described the features, discoveries, and principles of theinvention, the manner in which it is constructed and operated and theadvantages and use of results attained; the new and useful, structures,devices, elements, arrangements, parts, combinations, systems,equipment, operations, methods, and relationships are set forth in theappended claims.

1. A method comprising: (a) outputting instructions associated withoperation of an automated banking machine, through a display of themachine responsive at least in part to operation of at least oneprocessor in the machine, wherein the machine includes at least one of acard reader and a biometric reader operative to read data usable toidentify at least one of a machine user and an account, wherein themachine is operative to cause a financial transaction associated with anaccount to be carried out; (b) causing at least one facial image to beoutput through the display, responsive at least in part to communicationwith a service provider (SP) station remote from the machine; (c)capturing with an image capture device at the SP station, at least oneSP facial image corresponding to a service provider's face; (d)producing SP facial image data through operation of at least onecomputer; responsive at least in part to at least one SP facial imagecaptured in (c); and (e) modifying the SP facial image data produced in(d) at least in part through operation of image transformation softwareoperating in the at least one computer, to produce modified facial imagedata; wherein the at least one facial image in (b) corresponds to themodified facial image data produced in (e), wherein the at least onefacial image in (b) has an appearance different from that of the atleast one SP facial image captured in (c).
 2. The method according toclaim 1 wherein in (c) the captured at least one SP facial imageincludes moving images of the service provider's face, and wherein in(b) the output includes facial images moving in generally real time incorresponding relation with the service provider's face.
 3. The methodaccording to claim 2 and further comprising: (f) during at least aportion of (c), capturing vocal sounds of the service provider throughoperation of a sound capture device, (g) producing vocal sound datacorresponding to the vocal sounds; (h) modifying the vocal sound dataproduced in (g) through operation of sound transformation software toproduce modified vocal sound data; (i) during at least a portion of (b),outputting through an audio speaker of the machine, vocal sounds whichcorrespond to the modified vocal sound data; wherein the vocal soundsoutput in (i) are different from the vocal sounds of the serviceprovider captured in (f).
 4. The method according to claim 3 wherein themoving facial images output in (b) include mouth movement, wherein thevocal sounds output in (i) are in accordance with the mouth movement in(b), and wherein the vocal sounds output in (i) differ from the vocalsounds of the service provider captured in (f) in at least one ofdifferent gender, race, and age.
 5. The method according to claim 1wherein the at least one facial image output in (b) has an appearancediffering from the service provider's face with regard to at least onefeature corresponding to gender, race, and age.
 6. The method accordingto claim 1 wherein the at least one facial image output in (b) has anappearance corresponding to a nonhuman entity.
 7. The method accordingto claim 1 and further comprising: (f) transporting at least one itemeither from the SP station to the machine user, or from the machine userto the SP station; wherein during the transporting in (f) the at leastone item passes through a pneumatic transport tube.
 8. The methodaccording to claim 1 wherein the machine includes a cash dispenser, andfurther comprising: (f) operating the at least one of a card reader anda biometric reader to read identification data provided by the machineuser; (g) operating the cash dispenser to cause cash to be dispensedfrom the machine responsive at least in part to computer-determinedcorrespondence between the identification data read in (f) and storedidentification data.
 9. A method comprising: (a) operating at least onecomputer to cause speaking facial movements shown in a service provider(SP) face to be read; (b) operating the at least one computer to causethe speaking facial movements read in (a) to be substantially reproducedwith a different face, resulting in a computer-generated talking face,wherein the different face has facial appearance characteristics whichdiffer from the facial appearance characteristics of the SP face withregard to at least one of gender, race, and age; and (c) operating theat least one computer to cause the computer-generated talking face to bedisplayed at an automated banking machine which is operative to cause afinancial transaction associated with an account to be carried out andwhich includes at least one of a card reader and a biometric readeroperative to read data usable to identify at least one of a machine userand an account.
 10. The method according to claim 9 wherein theautomated banking machine includes a cash dispenser, wherein the machineincludes at least one reader device, wherein the at least one readerdevice includes at least one of a card reader and a biometric reader,wherein the machine includes at least one machine computer, wherein theat least one machine computer is operative to allow the machine user torequest a cash dispense transaction responsive at least in part to themachine user being recognized as an authorized user of the machine basedat least in part on computer-determined correspondence betweenidentification data read by the at least one reader device andauthorized user identification information stored in at least one datastore, wherein the at least one machine computer is operative to carryout authorized cash dispense transactions, wherein the at least onemachine computer is operative to cause a financial account to beassessed a value associated with cash dispensed responsive at least inpart to data read by the at least one reader device, and furthercomprising: (d) operating the at least one reader device to readidentification data provided by the machine user.
 11. The methodaccording to claim 10 wherein the at least one reader device includesboth a card reader and a biometric reader, wherein (d) includesoperating the card reader to read customer card data, and operating thebiometric reader to read customer biometric data, and furthercomprising: (e) operating the at least one machine computer to allow themachine user to request a cash dispense transaction responsive at leastin part to both computer-determined correspondence between the customercard data read in (d) and stored card information, andcomputer-determined correspondence between the customer biometric dataread in (d) and stored biometric information.
 12. The method accordingto claim 9 wherein (a)-(c) are carried out during SP communication witha customer at the automated banking machine.
 13. The method according toclaim 12 wherein in (c) the computer-generated talking face is displayedat the automated banking machine in generally real time correspondingrelation with the speaking facial movements read in (a).
 14. The methodaccording to claim 12 wherein in (a), (b), and (c) the SP is located ata SP station which is operative to enable the SP communication.
 15. Themethod according to claim 14 wherein in (a), (b), and (c) the SP stationincludes at least one input device which allows the SP to controldisplay of the computer-generated second talking face at the automatedbanking machine.
 16. A method comprising: (a) operating an automatedbanking machine to output instructions through at least one display,wherein the machine includes the at least one display and at least onecomputer, wherein the machine includes at least one data readeroperative to read data usable to identify at least one of a machine userand an account, wherein the machine is operative to cause a financialtransaction associated with an account to be carried out, wherein themachine enables a customer to communicate with a service provider (SP)located at a remote SP station; (b) operating the automated bankingmachine to output through the at least one display, a computer-generatedtalking face, wherein the computer-generated talking face includesreproduced facial movements which substantially correspond to speakingfacial movements read from the SP's face, wherein the computer-generatedtalking face has facial appearance characteristics which differ fromfacial appearance characteristics of the SP's face with regard to atleast one of gender, race, and age.
 17. The method according to claim 16wherein the at least one data reader includes at least one of a cardreader and a biometric reader, wherein the automated banking machineincludes a cash dispenser, wherein the machine includes at least onemachine computer, wherein the at least one machine computer is operativeto allow the machine user to request a cash dispense transactionresponsive at least in part to the machine user being recognized as anauthorized user of the machine based at least in part oncomputer-determined correspondence between identification data read bythe at least one data reader and authorized user identificationinformation stored in at least one data store, wherein the at least onemachine computer is operative to carry out authorized cash dispensetransactions, wherein the at least one machine computer is operative tocause a financial account to be assessed a value associated with cashdispensed responsive at least in part to data read by the at least onedata reader, and further comprising: (c) operating the at least one datareader to read identification data provided by the machine user.
 18. Themethod according to claim 17 wherein the at least one data readerincludes both a card reader and a biometric reader, wherein (c) includesoperating the card reader to read customer card data, and operating thebiometric reader to read customer biometric data, and furthercomprising: (e) operating the at least one machine computer to allow themachine user to request a cash dispense transaction responsive at leastin part to both computer-determined correspondence between the customercard data read in (c) and stored card information, andcomputer-determined correspondence between the customer biometric dataread in (c) and stored biometric information.
 19. The method accordingto claim 16 wherein the at least one display includes a first displaydevice, wherein both the output in (a) and the output in (b) are throughthe first display device.
 20. The method according to claim 16 whereinthe computer-generated talking face is displayed at the automatedbanking machine in generally real time corresponding relation with thespeaking facial movements of the SP's face.